General Manager - MSP Minneapolis​/St. Paul International Airport and Mall of America

GENERAL MANAGER – MSP Minneapolis/St. Paul International Airport and Mall of America - full-time

$70000 - $75000 / year (salary based on experience)

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Sick Time, Paid Holidays, and Wellness Reimbursement Program.

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year.

Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

Smarte Carte, Inc. is a privately held company.

Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply.

Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

The General Manager leads operations across Minneapolis–Saint Paul International Airport and Mall of America, overseeing financial performance, client and facility relationships, employee engagement, customer and guest satisfaction, equipment readiness, safety, and continuous improvement. This role is responsible for achieving annual revenue and EBITDA goals, improving labor, materials, inventory, and equipment efficiency, and ensuring reliable daily service across both high-volume locations.

This position oversees airport and retail/entertainment operations for luggage carts, lockers, strollers, ECVs/scooters, and other assigned Smarte Carte equipment or services. Responsibilities include equipment cleanliness, availability, inspection, preventive maintenance, troubleshooting, repair, installation, removal, inventory control, service history, and customer-facing execution across MSP Airport and Mall of America.

• Own profit and loss performance for the assigned operations and deliver revenue growth, EBITDA, gross margin, and profitability results against annual, budgeted, and strategic plans.
• Lead, coach, and develop managers and frontline employees across a range of capabilities and personalities; oversee recruiting, hiring, training, performance management, engagement, and professional development.
• Ensure daily operational and service goals are met by managing labor, schedules, materials, inventory, equipment, vend quality, and location-level execution.
• Develop and maintain strong relationships with airport, mall, facility management, security, Port Authority, client, supplier partner, customer, peer, and other stakeholder groups.
• Analyze financial and operational results, including revenue, gross margin, shortages, passenger or guest volume trends, percent of sales to traffic, equipment reliability, turnover, contracts, service records, and other key performance indicators.
• Apply continuous improvement methods, including Lean and Six Sigma practices where appropriate, to improve productivity, service consistency, labor efficiency, equipment availability, and the customer and guest experience.
• Lead the planning and execution of new equipment installations, location openings, equipment removals, upgrades, and service expansions.
• Oversee that carts, lockers, strollers, ECVs/scooters, and other assigned equipment are clean, safe, functional, available, and maintained according to company, facility, and manufacturer standards.
• Maintain appropriate inspection, testing, preventive maintenance, troubleshooting, repair, service documentation, and equipment history programs.
• Ensure collections, deposits, meter readings, payroll, schedules, attendance records, equipment…