Supervisor, Business Systems

The Business Systems Supervisor leads frontline and surgery scheduling staff while partnering with the Clinic Manager, Clinic Medical Director (CMD), and/or Care Delivery Supervisor (CDS). This role oversees staff, operational performance, patient experience, revenue cycle processes, scheduling, and business systems to ensure efficient, high-quality care delivery and exceptional patient service.

• Supervise frontline and surgery scheduling staff, including hiring, onboarding, coaching, performance management, and employee development.
• Ensure compliance with organizational policies, procedures, and service standards.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Cross functional partnership with Plastic Surgery Departments across the organization.

• Champion Patient Excellence and service-focused behaviors.
• Address patient concerns, oversee complaint resolution, and identify opportunities to improve satisfaction.
• Monitor patient feedback and collaborate with leadership and staff to implement improvements.

• Oversee revenue cycle activities, scheduling, registration, referrals, authorizations, health information management, and telephone operations.
• Monitor operational performance, data integrity, and compliance with regulatory and organizational requirements.
• Collaborate with Epic, Revenue Services, Coding, Compliance, Patient Accounting, and other stakeholders to improve workflows and outcomes.
• Support business continuity, system performance, and process improvement initiatives.

• Support revenue optimization and resource stewardship.
• Authorize expenditures and participate in capital planning.

• Manage scheduling access and templating, patient registration workflows, revenue cycle processes, telephone performance, and health information functions.
• Serve as a liaison with Revenue Services, Patient Accounting, Claims, Billing, and Member Services.
• Support specialty-specific operational needs, including surgery scheduling, OR utilization, retail workflows, and payment processes as applicable.
• Travel between clinic and administrative locations as needed.

• Bachelor's degree in Business, Healthcare, or related field, or six years of equivalent experience.
• Two years of healthcare operations, customer service, or related experience.
• Demonstrated leadership, project management, problem-solving, analytical, communication, and organizational skills.
• Ability to manage staff, resources, and operational budgets.
• Experience using data and performance metrics to improve patient experience, access, and operational outcomes.

• Experience with Epic Cadence scheduling, templating, and related system functions.
• Experience with Epic Care Ambulatory workflows.
• Knowledge of Lean, process improvement, or quality improvement methodologies.