Assistant Manager

Reports to:

Director of Ops, General Manager The Assistant Manager (AM) has a primary focus in all aspects of field operations for all the stores at a location. The AM supports and works closely with the Director of Ops or General Manger to ensure entire operation is running smoothly.

The AM will hire, train, and manage staff, be involved with image and brand management, sales, inventory and controllable costs, new store openings, and store closings. The AM will be a mentor to staff and teach staff to promote excellent customer service.

Essential Job functions of the AM include:

Support the Director of Ops and/or GM in all areas of operations.

Learn and understand the profit and loss information of the location and help drive  involved with operational planning, budgeting, and product planning.

Manage and direct daily shift operations. Ensure overall work duties are performed efficiently and on  a champion of customer service and train employees to do the same.

Retail products and promotions in stores.

Recruit, hire and train new employees. Set an example for behavior expected from the team.

Train and develop new employees on Company policies, store procedures, cash handling, daily operations etc.

Counsel and discipline employees as necessary.

Ensure employees are taking breaks and make sure time-off requests are covered.

Oversee locations and fill in for other Managers who are taking time off.

Count cash, prepare deposits, prepare daily cash drawers, handle end of shift drops and secure cash funds in safe. AM must follow TGI’s cash handling policy and procedure and always maintain proper security of cash.

Ensure cash handling procedures are being followed by employees.

Count beginning or end of shift receipts and enter in POS system.

Maintain adequate supply of all products and supplies through routine ordering of products.

Track inventory purchases to ensure deliveries are on time. Receive and distribute products and supplies to the stores as necessary.

Ensure that stores are kept clean and neat.

Perform regular on-site inspections to ensure compliance with Food, Health and Safety standards and ensure standards are being followed by employees.

Ensure stores are open according to established hours of operation. With GM approval, adjust accordingly for flight schedule changes or weather-related issues.

Assist with all aspects of monthly inventory.

Ensure compliance with all Company policies and ensure policies are being followed by employees.

Maintain current certification in the appropriate Food, Health and Safety certification program governing the stores.

Other duties as required by the position or by management.

The TGI Requirements and Qualifications for the AM include:

Ensure that all quality and Health/Safety requirements are met in accordance with Federal, State, and Local standards.

Comply:
Always complies with all airport and/or train station rules and regulations.

Dependability:
Is punctual. Can be relied upon to be at work according to schedule. Complies with policies regarding clocking in/out and use of breaks.

Uniform/Personal Appearance:
Always dressed in complete uniform and presents a well-groomed appearance.

Commitment:
Shows initiative and follows through with tasks.

Customer Service/Salesmanship:
Consistently effective and pays attention to customer’s needs.

Requires the ability to speak in English clearly, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.

Cash Handling/Sales Transactions:
Handles cash and sales transactions with care and accuracy.

Store Operations:
Is dependable and conscientious about performing tasks. Discipline for employee issues or problems that arise in the store.

Communication:
Communicates…