Process Innovation Manager

Process Innovation Manager

Are you driven by innovation and helping customers solve complex business challenges with technology solutions? If so, consider joining the Multi Tech team! Multi Tech is a global company with a 50+ year legacy of designing and manufacturing connectivity solutions for a broad range of industries. We are gearing up for the next phase of our journey and are seeking top talent to bolster our team.

Our people are our greatest asset and we're focused on making Multi Tech the employer of choice in the industry.

The Process Innovation Manager will lead company-wide efforts to document critical business processes, identify bottlenecks and inefficiencies, and implement sustainable, scalable improvements. This role drives continuous improvement, operational excellence, and process innovation across manufacturing and business operations. The Process Innovation Manager will focus on optimizing workflows, leveraging new technologies, and enhancing productivity, quality, and cost performance.

Essential duties and responsibilities include:

• Lead review and documentation of critical business processes.
• Lead value stream mapping to identify opportunities for end-to-end process innovation (transactional workload, step cycle times and yields).
• Identify process dysfunction, monetize opportunities, and prioritize based on impact. Implement sustainable, scalable improvements.
• Identify and consult on opportunities for AI and process innovation.
• Establish predictive KPIs to support and sustain process improvement.
• Lead cross functional teams and project-manage initiatives.
• Drive adoption of data-driven decision making and process automation.
• Standardize best practices across the organization.
• Lead root cause analysis and corrective action efforts for operational issues.
• Partner with leadership to align improvement initiatives with business priorities.

Qualification requirements include:

• Bachelor's degree in engineering, Operations Management, Industrial Engineering, or related field preferred; equivalent experience considered.
• 5+ years' experience in Sales Operations or supply chain related roles
• 5+ years' experience in Lean Manufacturing, process optimization and continuous improvement
• Experience in manufacturing environment preferred
• Expert business acumen in manufacturing, supply chain, inventory management, and general business process
• Proven success leading cross functional teams to develop optimized processes
• Experience managing numerous project initiatives simultaneously, instilling a high level of accountability and progress
• Experience in establishing KPIs and performance targets, and implementing predictive KPIs to assure process adherence
• AI development and application experience a strong plus

Physical demands include:

• Lifting requirements up to 15 pounds
• Requires sitting for periods of time
• Requires travel using all modes of transportation
• Requires a valid passport

Work environment includes:

• Remote position requiring periodic travel to office locations in U.S. and Canada and CM locations.
• May perform some project work on the production floor. Our Minnesota facility includes a manufacturing environment. Moderate noise level. Machinery operation requires the use of safety equipment to include but not limited to; safety glasses, hearing protection, wrist and shoe straps, and ESD smock. Loose fitting clothing and jewelry are not permitted. No food is allowed in the manufacturing area. No cell phone use allowed in manufacturing area unless approved by management

Equipment and tools used include:

Laptop computer and standard office equipment

Equal Employment Opportunity

It is the policy and practice of Multi Tech to provide all employees with a working environment free from all forms of discrimination and harassment. It is the policy of Multi Tech to recruit, hire, promote, and take other personnel actions without regard to any protected class, including but not limited to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information or protected veteran status, and to provide equal employment opportunities for all employees and employment candidates.

* If you are interested in applying for employment with Multi Tech and need special assistance or an accommodation as part of the employment process, please contact Human Resources at

Benefits Summary

As a Multi Tech employee, you'll enjoy a comprehensive benefits package that includes competitive health, dental and vision insurance plans, company-paid Employee Life, AD&D, and Short-term Disability, as well as a 401(k) with employer matching. To support work life balance, you'll be eligible for 10 paid holidays and paid time off (PTO). Additionally, we'll provide you with access to Voluntary Life for you and your eligible dependents, Long-term Disability, flex spending, and health savings accounts.