Infrastructure​/Comm Engineer

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites.

As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram ase visit childrensMN.org. Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

The Patient Care Infrastructure and Communications Engineer performs system design, operational support and maintenance for multiple large, distributed patient care infrastructure systems, applications; nursecall system, critical alert and notification systems, staff safety and real-time location services (RTLS) systems, contact center (CCaaS) system and other patient care communication systems. This role is responsible for advancing continuous improvements in metrics related to availability, reliability, quality and efficiency in service restoration, resource provisioning and time-to-production.

Measures and optimizes system performance to advance our capabilities, get ahead of customer needs and continuously innovate. Documents actions and problem resolutions so findings can be turned into repeatable solutions that can be automated. Collaborates, mentors and shares knowledge of advanced skills, complex processes with other staff. Troubleshoots and debugs issues across various business and IT services and associated systems and applications.

Participates in governance processes and programs such as project management, change management, incident management, project management and on-call activities.

(e.g. remote or on-site):
Remote

No

No

• BA/BS/MS or equivalent work experience, including 5+ years of infrastructure experience.

• Experience working in Microsoft Office
  365 environment is required.
• Experience working within a Service Now incident management (ticket) environment is desired.
• Experience working with and supporting Nurse Call systems like Rauland Responder Nurse Call and Overhead Announcement / Intercom systems is preferred.
• Experience working with and supporting Staff Safety systems like PinPoint is preferred.
• Experience working with and supporting Critical Event Management systems like Everbridge is preferred.
• Experience working with and supporting Real-Time Location Systems (RTLS) like Stanley, Centrak is desired.
• Experience working with and supporting modern Contact Center solutions like Avaya, Talk Desk or NICE InContact is preferred.
• Experience working with and supporting Clinical Communications and Collaboration systems like Cerner Care Aware, Perfect Serve Telmediq and/or Vocera is preferred.
• Experience working with and supporting enterprise paging systems like Spok and Code Blue is preferred.
• Experience with infrastructure observability, logging, monitoring and tracing platforms is preferred.
• Experience with disaster recovery architectures, high availability, redundancy, failover/failback processes, backup solutions, etc. is preferred.
• Experience managing vendor relationships is desired.
• Experience collaborating on procurement and contract negotiations is desired.
• Experience working in a Healthcare environment is desired.

• Strong technical knowledge of enterprise hardware and software systems for integrations, communication routing, automated messaging, patient nurse call and security workflows.
• Strong analytical and problem-solving…