Outreach Specialist

Organization Overview

Minnesota Assistance Council for Veterans (MACV) is a statewide nonprofit organization with a mission to end Veteran homelessness in Minnesota. MACV provides comprehensive programs in the areas of housing, employment, and legal services to support Veterans and their families throughout Minnesota who are homeless or at risk of homelessness. MACV operates a budget over $14 million annually and has a team of approximately 100 employees throughout the state, with administrative functions centralized within a headquarters office based in St.

Paul. MACV offers a competitive benefits package that includes healthcare coverage, dental, vision, life, short‑term and long‑term disability insurance, generous paid time off, retirement benefits, 12 paid holidays per year, paid parental leave, paid family and medical leave, technology and wellness reimbursement programs, tuition reimbursement, continued professional development support, and more.

The Outreach Specialist will provide outreach and engagement services with veterans and their families experiencing homelessness. The position assists with goal planning in support of housing stability by conducting client assessments and establishing reliable communication methods that aid in referrals to supportive services and advance housing goals. The specialist maintains an up‑to‑date knowledge base of resources available to the unhoused community and provides clients with guides and information about accessing services and benefits through outreach opportunities.

• Attend Homeless Veteran Registry meetings and coordinate with community partners to identify and connect with hard‑to‑reach veterans throughout the 7‑county metro area.
• Manage outreach cases that prioritize unsheltered veterans/households while collaborating with MACV Housing Stability and Residential Housing Case Managers to advance housing goals.
• Conduct ongoing evaluations of participants’ progress through motivational coaching, planning, reassessment, and adjustments to the plan to advance housing goals.
• Provide basic need items to unsheltered veterans/households, including water, snacks, weather‑appropriate clothing, socks, and food.
• Build and sustain rapport with clients through consistent engagement and communication.
• Provide detailed case notes, upload documentation, and enter client information into Salesforce, MACV’s client‑management system, and the Minnesota Department of Veterans Affairs Homeless Veteran Registry.
• Provide input in supervisory, case‑conferencing, and other meetings as directed.
• Connect participants to necessary services by coordinating with external providers to ensure access, eligibility, and follow‑through by participant and provider.
• Maintain strong working relationships with community agencies to provide comprehensive services and stay abreast of current trends and resources.
• Create and maintain a schedule of rotating locations for community interactions.
• Understand MACV services and program eligibility requirements to submit financial support actions and direct assistance to veterans in compliance with grant providers.

• Strong communication skills to communicate directly with veterans and community providers.
• Strong problem‑solving skills and ability to work under tight timelines toward crisis resolution.
• Experience managing information within a comprehensive client record‑management system.
• Willingness to meet veterans wherever they are, including shelters, encampments, and other community locations. May require occasional non‑traditional hours to accommodate veteran schedules.

• College degree or equivalent work experience in a relevant field (social work, human services) preferred.
• Strong verbal and written communication skills with strict attention to detail.
• Experience working with individuals who are homeless, chemically dependent, or have a mental illness desired.
• Good presentation skills for small groups.
• Works well on a team but can function independently.
• Veteran status or knowledge of veteran issues preferred.
• Knowledge of client‑tracking systems and database background.
• Proficiency in Microsoft Word, Outlook, and Excel.

$50,000‑$57,000