Nurse Line RN
Listed on 2026-09-21
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Nursing
Healthcare Nursing, RN Nurse
Nurse Help Line RN 0.9 FTE. Department hours are 7:00 am - 9:30 pm, Monday-Friday. Weekend rotation is required, 7:00 am to 5:30 pm. Holiday coverage required on a rotating basis, 8:00 am to 4:30 pm This is a remote opportunity; however, the selected candidate must reside in Minnesota or Wisconsin and have the ability to work onsite in St. Paul, MN as needed.
Purposeof position
The Nurse Help Line RN administers family-centered nursing care to patients, advise patients on health maintenance and disease prevention, and/or provide skilled assistance in navigation of the health care system as appropriate to the developmental, cultural, emotional, and medical, surgical, or rehabilitative needs of the patient and their families. This position will provide a centralized Gillette communication center to patients, providers and staff who are on-call, other care sites and community resources.
Specific duties are determined by the work setting and/or the patient population served; however, in all positions at Gillette, serving patients with challenging and complex conditions requires a concentration of specialized staff able to work in highly coordinated teams. We organize care around each patient’s condition which requires staff at multiple levels and across many departments to exhibit exceptional teamwork qualities including communicating efficiently and effectively and adopting the behaviors required for high functioning integrated teams.
Compensation& Benefits Information
The hourly wage for this opportunity is $39.86 to $68.13. In addition, this position is eligible for shift differential pay, which includes $1.75/hour for weekends, $2.75/hour for evenings, and $4.00/hour for nights. Pay is dependent on several factors including number of hours worked within the field, education, and certification/licensure. Hourly pay just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for .5 FTE and above.
CoreResponsibilities and Duties
1. Patient Care – Delivers patient care over the telephone which optimizes the patient’s health status and outcomes through the use of the nursing process.
- Demonstrates thorough assessments.
- Creates individualized plans of care that are evidence-based.
- Successfully implements interventions.
- Effectively prioritizes.
- Evaluates patient care based on desired outcomes.
- Communicates patient-related nursing data and information to enhance active and informed decision making by patients, families, nurse colleagues, and other healthcare providers.
- Effectively triages patient/family/caregiver calls based on urgency and acuity of symptoms, concern or diagnosis.
- Collaborates with providers and other members of the health care team in the care of patients.
- Reference the medical record for patient information, documentation of patient visits, procedures, and care provided, and to review the plan of care.
- Completes timely document all interactions with patients and providers when medical direction is given.
- Provides nursing care and health education reflecting specific patient, family, cultural and community needs.
- Identifies the learning needs of the population served.
- Implements an effective teaching plan.
- Employs strategies to promote health in a safe environment.
- Seeks opportunity to evaluate effectiveness of health education as culturally and developmentally appropriate.
- Adapts to staffing and department workflow needs based on patient care needs and availability of staff and services.
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