Quality​/Medical Device Technician

Job Title:

Quality Technician - Entry Level Duration: 6+ Months (Possible temp to hire) Onsite Role Responsibilities

• This role is highly focused on organization, investigation support, and documentation, with three core responsibilities making up the majority of the day.
• Will analyze non-returned medical device complaints by partnering with engineering to determine the most likely root cause using available data and records.
• The role requires consistently tracking the status and physical location of returned devices throughout the investigation process, ensuring accurate documentation and full traceability at all stages within the quality system.
• Once fully ramped in the role, the individual will take on more hands‑on technical responsibilities, including performing detailed analysis of returned medical device complaints to support root cause determination and overall investigation activities
• Provide support to Post‑Market Complaint Investigation Lab ensuring delivery of the highest quality product to the customer while supporting continuous improvement projects and quality initiatives
• Analyze non-returned medical device complaints, with engineering support, to determine the likely cause of reported allegations
• Review device history records (DHR), product labeling, and risk documentation to support complaint investigations
• Perform intake, organize, and maintain order of returned medical device complaint WIP by assessing reported allegations, relevance, and urgency to support analysis prioritization
• Track the status and physical location of returned complaint devices throughout the investigation process, ensuring accurate documentation and traceability at all stages
• Coordinate shipments of returned products to internal sites and external suppliers
• Order and maintain inventory of general laboratory supplies
• Maintain laboratory organization and cleanliness in alignment with 5S principles to ensure an efficient and compliant lab environment
• Perform hands‑on analysis of returned medical device complaints, as needed, to support root cause determination and investigation activities
• Write investigation reports, summarizing findings from the performed device analysis, and clearly state conclusions that can be drawn from those findings

• High School Degree or GED
• 1 year of related work experience
• Must work well in a team environment
• Proficient with Microsoft Office tools including Word, Excel, PowerPoint, and Outlook