Quality Technician II

Job Purpose
This role leads investigational efforts at the Arden Hills Post Market Complaint Investigation Site (CIS), focusing on conducting investigations of returned products related to complaints, primarily Capital Equipment (e.g., computer systems). The investigator reviews return device data, completes investigation documentation and coding, and ensures conclusions align with testing results. Collaboration with design quality, R&D, supplier management, and operations supports thorough analysis and risk understanding.

Product issues are escalated, continuous improvement is driven, and findings are reported.

• Conduct independent failure analyses and document complaint findings.
• Utilize BSC testing tools and techniques to support root cause investigations.
• Identify patterns through data analysis, including manufacturing data review.
• Investigate and support resolution of NCEPs and CAPAs.
• Collaborate across departments to resolve product issues.
• Drive continuous improvement initiatives.
• Support lab operations and enhancements.

• HS Diploma and 1 year of related experience.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong attention to detail.
• Solid writing and communication skills.

• AA Degree or equivalent work experience in related discipline.
• Experience in SAP, MES, or Track Wise.
• A production or manufacturing background has proven to be a strong fit for this role.
• Candidates with 2 to 3 years' related experience have worked well in this role.