Quality Manager

Who Are We?Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customers' problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

Quality Manager at TSI

The Quality Manager provides strategic and operational leadership for quality across TSI Shoreview ensuring customer experience, product performance and operational excellence remain at the center of business decisions. This role is responsible for driving a culture of quality excellence and customer-centricity by translating customer feedback field experience, and quality insights into meaningful improvements across products, processes, and services.

The Quality Manager leads TSI's Shoreview's Quality Management System (QMS), quality assurance, quality control, supplier quality, and quality improvement initiatives. Working closely with Operations, Engineering, Product Development, Supply Chain, Sales, and Customer Support, this position develops and executes strategies that strengthen product quality, improve customer satisfaction, reduce organizational risk, and help drive sustainable business performance.

What Will You Do?

To grow and build a successful career with TSI, you will be responsible for:

• Lead and continuously improve TSI's quality strategy, systems, standards, and processes to ensure products, services, and customer experiences consistently meet organizational and customer expectations.
• Drive a culture of quality excellence, customer-centricity, and continuous improvement across the organization by partnering with leaders to align quality initiatives with customer and business needs.
• Serve as the primary point of contact for customer quality concerns, leading investigation, resolution, communication, and follow-through to improve customer satisfaction and strengthen customer relationships.
• Lead quality improvement initiatives and corrective actions that enhance product quality, operational effectiveness, and the overall customer experience.
• Analyze customer feedback, field quality data, warranty performance, and quality trends to identify improvement opportunities and drive sustainable solutions.
• Partner with suppliers and internal stakeholders to improve supplier quality performance, address quality concerns, and improve customer experience.
• Support new product development activities and sustaining engineering efforts by ensuring quality requirements and customer expectations are effectively incorporated into product and process designs.
• Coordinate quality audits, maintain compliance with applicable standards, and serve as a key contact for external quality organizations.
• Collaborate with cross-functional teams to drive continuous improvement initiatives and promote a culture of quality through the organization.
• Oversee calibration management and measurement system processes to ensure accuracy and traceability to NIST standards in support of TSI's precision measurement products.

• Establish, monitor, and report on key quality performance metrics to drive accountability and continuous improvement.

Supervisory Responsibilities

This role has direct supervisory responsibilities for Quality Assurance and Control personnel within TSI.

• Recruit, develop, and retain high-performing quality team.
• Establish performance expectations and provide ongoing coaching, feedback, and development opportunities.
• Conduct performance evaluations and support compensation and talent planning processes.
• Foster employee engagement, accountability, and professional growth.
• Build quality capabilities through training, mentoring, and knowledge sharing.

What Do You Need?

Required:

• Bachelor's degree in Engineering, Manufacturing, Quality, Operations or a related technical field.
• 7+ years of progressive experience in quality engineering, quality systems, manufacturing…