Quality Systems Supervisor

Who Are We?

Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customers’ problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

The Quality Systems Supervisor is responsible for maintaining and continuously improving TSI’s Quality Management System (QMS) and calibration program while supervising Quality Assurance Inspectors and Calibration Technicians. This role serves as the primary owner of the organization’s quality systems processes, including internal and external audits, corrective and preventive actions (CAPA), management review activities, quality system procedures and forms, training, and compliance initiatives.

The Supervisor partners with cross-functional teams to drive compliance, support operational excellence, and promote a culture of continuous improvement throughout the organization.

• Lead the administration, maintenance, and continual improvement of TSI’s Quality Management System (QMS), ensuring compliance with applicable quality standards (e.g., ISO 9001, ISO 17025), customer requirements, and regulatory expectations.
• Lead and manage internal and external quality audits, including customer, certification, and regulatory audits, and serve as the primary quality systems representative during audit activities.
• Own the Corrective and Preventive Action (CAPA) process, including investigation support, corrective action implementation, documentation, effectiveness verification, and closure management.
• Plan, coordinate, and facilitate Management Review activities.
• Maintain quality system procedures and forms, and support implementation of quality system improvements across the organization.
• Supervise, coach, and develop Quality Assurance Inspectors and Calibration Technicians, including assigning work, establishing priorities, providing training, supporting employee development, and managing performance.
• Oversee the Measurement and Test Equipment (M&TE) calibration program, including calibration scheduling, record maintenance, vendor coordination, and compliance monitoring.
• Provide oversight and support for inspection activities, including receiving inspection, quality audits, inspection records, and compliance with established quality requirements and procedures.
• Monitor changes to applicable quality standards, regulatory requirements, and industry best practices; communicate impacts and ensure required updates are implemented across quality system and calibration processes.
• Partner with Manufacturing, Engineering, Operations, Supply Chain, and other functions to resolve quality issues, support compliance initiatives, and drive process improvement efforts that enhance operational effectiveness and customer satisfaction.
• Develop and deliver quality and compliance training, promote awareness of quality system requirements, and foster a culture of continual improvement throughout the organization.
• Establish, monitor, and communicate quality system and calibration metrics, providing recommendations regarding compliance risks, performance trends, and improvement opportunities.
• Coordinate and track training records related to the QMS.

• Recruit, develop, and retain high-performing quality team.
• Establish performance expectations and provide ongoing coaching, feedback, and development opportunities.
• Conduct performance evaluations and support compensation and talent planning processes.
• Foster employee engagement, accountability, and professional growth.
• Build capabilities through training, mentoring, and knowledge sharing.

• Bachelor’s degree in quality, engineering, science, business, or a related field.
• Minimum of 5 years’ experience in quality systems, quality assurance, regulatory compliance,…