Personal Care Specialist; Part Time

Overview

RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. The Person al Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors. The ideal candidate should be friendly and upbeat, like a barista in your favorite coffee shop, and connect each patient and/or customer with the right product and method of consumption for their needs.

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Educate patients and/or customers on products, methods of consumption, and safety as part of patient interaction
• Use product and consumption-method knowledge to recommend a safe and effective regimen; stay up to date on product knowledge
• Promote a positive, communicative, patient- and/or customer-oriented work environment
• Verify order deliveries for accuracy
• Support management to ensure retail store operations run smoothly and in compliance with applicable rules and regulations, including daily activities, maintenance, and patient information for issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Maintain an organized, well-stocked sales floor and store presentation
• Maintain hard copy files as required
• Follow security measures and safety compliance procedures

Complete duties at assigned workstations, as determined by management, during scheduled shifts including:

• Front of House:
  Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
• Back of House:
  Fulfillment, Receiving, Replenishment, Inventory Counts
• Maintenance:
  Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Ability to work a schedule inclusive of varying shifts (mornings, days, nights, weekends) to meet business needs
• Reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass all required background checks including state cannabis employment requirements
• Possess valid driver's license or state
• Must be compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

• Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations
• Remain stationary when required to meet business needs
• Converse and communicate with individuals and groups directly
• Operate point of sale system, computer, and related software
• Prepare patient and customer orders by moving and placing products
• Inspect and receive detailed information for orders or inquiries
• Move inventory and materials weighing up to 30 pounds
• Position self to move inventory and materials in storage areas

• Consistent excellent customer service
• Desire to learn about cannabis, cannabinoids, and GTI products and therapies
• Ability to establish and maintain effective working relationships
• Strong listening and communication skills, verbal and written
• Experience with POS systems
• Understanding of applicable cannabis laws, safety regulations, local codes, and SOPs
• Ability to follow instructions and accept constructive feedback
• Professionalism and integrity, including handling confidential information and HIPAA considerations

• Patient and/or customer-facing environment
• Ability to work outdoors in varying and sometimes adverse weather conditions
• Exposure to cannabis and/or allergens present in the environment

To promote well-being through the power of cannabis.

• We’re humble, hardworking, grateful, transparent, collaborative, and have a growth mindset focused on well-being.

At GTI we believe that our corporate community should reflect the communities we serve. We are committed to fostering an inclusive culture that celebrates diversity and equal opportunity in employment. GTI is proud to be an equal opportunity workplace. We can’t wait to meet you.

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance. Pay Range: $17.25 USD