Pharmacy Customer Service Associate

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits and Walgreens service traits.

• Provides courteous, friendly, fast, and efficient service.
• Registers sales on assigned cash register, collects cash, distributes change, and processes voids, returns, rain checks, refunds, and exchanges.
• Recommends items for sale and trade‑up or companion items to customers.
• Takes customers to OTC aisle when possible and assists in locating products.
• Keeps counters and shelves clean, well merchandised, and maintains sales records.
• Performs duties assigned by Pharmacy Manager, Staff Pharmacist or Store Manager, including utilizing pharmacy systems to enter patient and drug information, filling prescriptions, checking for interactions, and verifying medication accuracy.
• Reports prescription errors immediately to the pharmacist on duty and adheres to company policies and the Quality Improvement Program.
• Maintains compliance with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes manual claims for third‑party program prescription services in a timely manner.
• Assists with pharmacy inventory management activities, including ordering, unpacking, checking, and storing shipments of pharmaceuticals.
• Ensures compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise, and completes resets as directed.
• Assists with separation of food items and product placement according to policy, and manages stock rotation for consumables.
• Has working knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photo service and creative machine sales.
• Assumes web pick‑up responsibilities by monitoring orders, picking items, and delivering orders to customers upon arrival.
• Assists with exterior and interior maintenance to ensure a clean, neat, and orderly store condition and appearance.
• Maintains respectful relationships with coworkers and complies with all company policies and procedures.
• Completes special assignments and other tasks as assigned.

• Earns and maintains PTCB certification through the designated training program and/or state‑required certification or registration.
• Attends training, completes PPLs requested by the Manager or assigned by corporate, and acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

• Fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekend hours.

• Experience of at least six months in a retail environment.
• Prior work experience with Walgreens.
• Strong math skills for accurate prescription filling, including counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please copy and paste the URL into your browser:

Salary Range: $17.37 - $19 / Hourly