Service Territory Coordinator

Overview

Working for Stryten Energy, the Motive Power Service Coordinator’s primary day‑to‑day responsibilities will include assisting in the management of all aspects of a service branch operation, including interactions with customers, technicians, and the management team. The Coordinator is fully accountable for branch operations in the absence of the Service Territory Manager.

This position is located in New Brighton, MN and requires you to work onsite.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. Salary range for this role is: $26.25/hr to $27.30/hr.

• Handle all service requests and customer contact in a professional manner.
• Respond to service requests in a timely manner.
• Create and update service orders as necessary.
• Schedule service calls with Service Technicians.
• Keep customers informed of service dates and update customer systems.
• Schedule and coordinate scrap battery retrieval.

• Follow up with Service Technicians and customers to ensure completion of service calls.
• Update internal and customer systems (if necessary) upon completion of service call.
• Review, update and process from call creation through invoicing.
• Complete billing reports for customers as needed.

• Engage in daily safety practices for Stryten technicians and facilities.
• Handle warranty claims and work with the US warranty department for warranty approvals.
• Handle customer issues and ensure timely and effective resolutions.
• Escalate issues as needed to appropriate manager(s).
• Liaison with Stryten Sales team and other Stryten departments, serving as a cross‑functional service point of contact for all Stryten departments and customers.
• Cross‑train with other team members as back‑up.
• Participate in training courses and meetings as needed.
• Provide additional customer service and clerical support as required.
• Logistics support: place repair parts orders for the local branch stocking model, create quotes, create bills of lading, utilize company portal to arrange common carriers, manage branch‑to‑branch transfer of repair parts, and deliver repair parts to technicians if needed.
• Inventory control, issuing parts to technicians, ensuring parts are invoiced correctly on service work orders, conducting monthly cycle counts including authorized adjustments to inventory, and participating in yearly physical inventory (critical function).
• Issue purchase orders to outside vendors.
• Rental programs: manage the entire workflow of rental batteries, deploying rentals, tracking rentals, receiving rentals back, and ensuring invoicing is correct.
• Manage workflow with technicians assigned to the branch to ensure service levels are met.
• Manage day‑to‑day operations of the branch on behalf of the Territory Manager.
• Receive assigned work orders from Stryten’s national call center and manage from service request to complete closure.
• Service assessment: use technical battery and charger experience/knowledge to help customers troubleshoot potential issues and to support technicians in the field during repairs.
• Additional responsibilities as needed to support the team and company goals.

• High school diploma, general education degree (GED) required.
• College or university graduate preferred.
• Must have at least two years’ experience in a similar or related role within customer service.

• A self‑starter with exceptional time‑management and communication skills, capable of working well under pressure.
• Team player in a fast‑paced environment.
• Strong knowledge of MS Office software.
• Experience in JD Edwards is a plus.
• Experience with Salesforce is a plus.
• Excellent organizational skills with strong attention to detail.
• Ability to work independently and capable of multi‑tasking and prioritizing job functions.
• Bilingual (Spanish/English) is not necessary but would be an asset.
• Technical knowledge of industrial batteries & chargers is a plus.

This position…