2nd Assistant Manager – Pump & Pantry

Responsibilities

• Support the overall operation of assigned Pump & Pantry locations
• Oversee daily store operations in the absence of the General Manager or 1st Assistant Manager
• Ensure company standards are consistently met through direct involvement and supervision of team members
• Complete and submit required paperwork accurately and on time
• Open and close shifts and complete required documentation
• Ensure customer needs are met and customer service policies are followed
• Supervise cash handling procedures, control, and bank deposits
• Ensure food preparation, handling, storage, and safety procedures comply with regulations
• Resolve customer, personnel, and mechanical issues
• Maintain store cleanliness, organization, safety, and appearance
• Assist with inventory ordering, control, and merchandise pricing
• Support company training programs
• Supervise and train store personnel
• Train employees on food handling, hold times, code dating, and temperature controls
• Ensure food products are properly stored, labeled, code dated, and temperature controlled
• Ensure shifts are adequately covered and personnel are properly uniformed
• Implement and enforce company policies and procedures
• Report maintenance, customer, and personnel problems to upper management
• Maintain records related to merchandise, personnel, and fuel
• Promote a safe and healthy work environment
• Attend management and training sessions as required
• Provide friendly and competent customer service
• Directly supervise 4 to 16 employees

• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience
• Must have a Food Handler’s permit or Serve Safe Certification where required by law or policy
• Knowledge of operations and maintenance of all equipment in the assigned stores
• Ability to work nights, weekends, and holidays
• Ability to work a minimum of three 2nd shifts per week opposite the manager
• Reliable transportation and phone
• Regular and consistent attendance
• Ability to communicate in English
• Ability and willingness to deliver friendly, courteous, and prompt customer service
• Ability and willingness to work cooperatively with other team members
• Ability to occasionally lift and/or move up to 50 lbs. and stand for long periods of time
• Physical attendance at the primary work location is required

Demonstrates strong operational oversight and team leadership in a retail environment, ensuring compliance with food safety regulations and delivering exceptional customer service. Capable of managing store operations, training personnel, and maintaining a safe and organized work environment.

• Food Handler’s Permit
• Serve Safe Certification
• Customer Service
• Team Supervision
• Inventory Control

• Store Operations Management
• Cash Handling Procedures
• Food Safety Compliance
• Inventory Ordering
• Documentation Accuracy

• Communication
• Team Collaboration
• Problem Resolution
• Customer Engagement
• Leadership

• Food Handler’s Permit
• Serve Safe Certification

• Retail Operations
• Food Preparation
• Customer Service Policies
• Shift Management
• Safety Procedures