Crew Member, Retail

Job Details

Job Location:

MSP 601 - St Paul, MN 55111

Salary Range: $18.00 - $20.00 Hourly

Reports to:

Director of Ops, General Manager, Assistant Managers and Supervisors

• Be a champion of customer service and provide excellent customer service to customers.
• Greet and acknowledge customers quickly, take food orders, deliver food orders, and provide information about menu.
• Retail products and promotions to customers and upsell products. Always maintain a solid knowledge of products, services, and special promotions.
• Operate POS cash register and accurately record items purchased by the customer.
• Accept customer payment and secure cash in POS cash drawer. Follow TGI’s cash handling policy and procedure and always maintain proper security of cash.
• Assist with a variety of kitchen functions such as food preparation, cooking or preparing food and dishwashing.
• Ensure proper food and beverage handling procedures are being followed including wrapping, labeling, dating, rotating, and checking temperature of products.
• Estimate product usage in the stores and request stock to ensure proper product levels.
• Regularly stock and reorganize product items in the store that get unorganized during sales.
• Ensure proper rotation of products using the FIFO method – first in first out.
• Clean and sanitize workstations and equipment in stores regularly.
• Clean utensils, pots, and pans and put away clean items.
• Clean walls, windows, and any general areas if dirty.
• Clean anything that could result in customer injury to keep customers safe.
• Empty trash bins, sweep and mop floors.
• Follow all security and safety procedures while in stores.
• Interact well with coworkers and offer help and assistance as needed.
• Notify Management of any incidents or accidents immediately.
• Other duties as needed and required by the job or by management.

The TGI Requirements and Qualifications for the CM include:

• Ensure that all quality and Health/Safety requirements are met in accordance with Federal, State, and Local standards.
• Comply:
  Always complies with all airport and/or train station rules and regulations.
• Dependability:
  Is punctual. Can be relied upon to be at work according to schedule. Complies with policies regarding clocking in/out and use of breaks.
• Uniform/Personal Appearance:
  Always dressed in complete uniform and presents a well-groomed appearance.
• Commitment:
  Shows initiative and follows through with tasks. Ensures overall duties are performed efficiently and on time.
• Customer Service/Salesmanship:
  Consistently effective and pays attention to customer’s needs.
• Requires the ability to speak in English clearly, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Store Operations:
  Is dependable and conscientious about performing tasks. Informs Management of issues that arise during a shift.
• Communication:
  Communicates effectively and listens well.
• Teamwork/Interpersonal
  
  Skills:
  
  Is cooperative and helpful. Offers help and assistance and can be counted on. Interacts well with others.
• Conduct:
  Is friendly and even-tempered. Performs consistently and effectively under pressure.
• Product Handling/Stocking:
  Handles all products and supplies in a safe and sanitary manner. Distributes the products and supplies efficiently according to store’s requisition/stock list.
• Company Policies and Procedures:
  Regularly adheres to policies and standard operating procedures.
• Must be able to bend, twist and stand for extended periods to perform job functions.
• Must have the ability to lift and push objects weighing over 40 lbs.
• Follows safety rules provided in the TGI Safety Manual along with other TGI policies and procedures.
• Reports any safety hazards to management immediately.

May be required to perform tasks that are not specifically listed in this job description.