Customer Billing Sr. Rep; Hybrid

• At Securian, the internal title is Customer Operations Sr Rep*

• At Securian, the internal title is Customer Operations Sr Rep*

We are seeking a detail-oriented and analytical Customer Operations Sr. Rep to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with data, and is passionate about improving financial accuracy and operational efficiency. You’ll play a key role in reconciling financial data, identifying trends, and supporting cross-functional teams with insights that drive business decisions.

• Maintain a high level of attention to detail to identify discrepancies and ensure data accuracy.
• Apply critical thinking to assess and resolve unfamiliar issues.
• Analyze large datasets and identify trends for client premium reconciliation.
• Synthesize complex issues into consumable written communications.
• Develop strong relationships with external clients and internal partners to ensure processes are flexible, cost effective, accurate and are in compliance.
• Demonstrate proactiveness by identifying and resolving issues independently.
• Use Outlook effectively for email management, folder organization, and task prioritization.
• Manage multiple tasks efficiently with strong time management skills.
• Be opportunistic in identifying and acting on high-value tasks or unexpected opportunities.
• Think beyond the task at hand with a big picture mindset, understanding downstream impacts and stakeholder needs.
• Communicate findings and resolutions clearly through both written and verbal communication.

• Organization, time management, and ability to prioritize competing tasks. Pivot as needed.
• Strong attention to detail to ensure accuracy when researching problems and performing detailed calculations and Quality Assurance.
• Communicate effectively by adapting to your audience, actively listen, and applying those skills both verbally and in written documentation.
• Advanced math skills to calculate premium, coverage amounts etc.
• Proficient in Microsoft Excel.
• Ability to read and interpret data from large spreadsheets.
• Strong customer focus; internal and external customers.
• Ability to work effectively and be productive both individually and in a team environment.
• Reliable and flexible to work overtime when needed.

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes) you’ll join us 1 day each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

• Communication
• Customer Service
• Microsoft Excel
• Microsoft Office
• Payment Handling

$18.80 - $32.69

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

• We want you to take time off for what matters most to you. Our PTO program provides…