Inside Sales Specialist; Saint Paul, MN

Position: Inside Sales Specialist (Saint Paul, MN)
Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

The Inside Sales Specialist is responsible for retaining and growing customer relationships by engaging with prospective and existing customers and identifying opportunities to renew, upsell, or cross sell products and services. This role connects with customers across multiple communication channels to grow accounts and close sales, while balancing customer advocacy with sales accountability to reduce account loss, protect revenue, and deliver a positive customer experience.

Essential Functions Conduct proactive customer outreach in a timely manner, with a focus on maintaining customer relationships and revenue; accountable for assigned full sales cycle in an inside sales environment, including prospecting, needs analysis, proposal development, objection handling, and closing sales within assigned territories

Complete end to end sales process for assigned accounts to drive new and incremental sales; recommend products or solutions, close sales in alignment with assigned goals or quotas, and support issue resolution, ensuring a positive customer experience

Execute retention-focused sales activities, including renewals, upsell, cross-sell, and repeat sales, consistently achieving sales or retention objectives

Build rapport with customers by providing accurate product and service information and delivering a high-quality experience across phone, email, chat, and other digital communication channels

Maintain accurate and complete customer records, sales activity, and pipeline data in CRM and other computer-based tracking systems, ensuring required documentation and compliance standards are met Collaborate with cross-functional partners, including marketing, customer support, and outside sales, to align outreach efforts, support customer needs, and transition opportunities as appropriate

Recommend improvements to processes or customer engagement approaches when identified

Comply with Company and department policies and standards; performs other duties as assigned

Essential Functions:

Dental USOpen Coverage:
Partner cross-functionally to resolve customer issues identified through outreach and expedite adjustments when appropriate to ensure timely and satisfactory resolution

Minimum Requirements Associate's Degree in Business, Marketing, Communications, or a related field, or equivalent education and/or experience3 years of B2B inside or field sales experience

Preferred Requirements Dental, medical, or healthcare industry experience

Experience in customer retention, account management, or solution-based selling

Experience working with CRM or computer-based sales tracking systems and sales performance tools

Formal sales training or certification in a recognized sales methodology

Skills and Abilities

Familiarity with dental products, services, and manufacturer partners

Customer focused sales and service orientation with the ability to build rapport and collaborative relationships with customers and cross-functional partners

Strong customer service and communication skills, both written and verbal; ability to effectively communicate across multiple communication channels and engage customers

Consultative selling skills with a customer retention focus; ability to identify, qualify, and advance sales opportunities through disciplined prospecting and follow up Detail oriented with the ability to maintain accurate records and documentation and manage multiple priorities

Working knowledge of B2B sales practices and customer engagement models

Physical and Cognitive Demands Communicate/Hearing Frequently Communicate/Talking Frequently Learn New Tasks or Concepts Frequently Make Timely Decisions in the Context of a Workflow Frequently Complete Tasks Independently Constantly Maintain Focus Constantly Remember Processes & Procedures Constantly Stationary Position (Seated) Constantly Vision Constantly What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan Paid Time Off (PTO)
Holiday Pay & Floating Holidays Volunteer Time Off (VTO)
Educational Assistance Program Full Paid Parental and Adoption Leave Life Works  (Employee Assistance Program)
Patterson Perks Program The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.$20.91 - $27.16

EEO Statement Patterson provides equal employment opportunities to…