Customer Success Manager

Field Based Position - Must Reside Near a Major Airport. To be considered for this role, you must reside in one of the following locations:
Minnesota, Wisconsin, North Dakota, South Dakota, Nebraska and Iowa.

The Customer Success Manager is responsible for client satisfaction and success. By interacting with assigned dealerships, the Customer Success Manager will understand the business needs of the customer in order to assist with driving the CDK solution value. They will strive to maximize adoption and utilization of CDK products, help our customers achieve value, drive client engagement and minimize churn. The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales.

• Follow all CDK Global policies and procedures.
• Complete all mandatory assigned compliance tasks and acknowledgements.
• Meet or exceed all performance expectations.
• Field questions and direct clients to appropriate support resources.
• Assist clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals.
• Maintain pre-established relationships with dealership management.
• Demonstrate expertise in CDK products, establishing a reputation for being a trusted advisor.
• Assess dealership risk factors, identify risk mitigation strategies, and ensure continued success of CDK applications and new layered application opportunities.
• Prepare client‑specific reports and presentations to educate and drive growth in the client’s organization.
• Identify opportunities and create a plan for addressing training needs for dealership staff.
• Partner with Sales to become a key asset in helping grow the CDK business with the client.
• Successfully identify and implement strategies for retaining “at risk” clients.
• Develop a productive working relationship with Sr. CSMs and occasionally assist where needed.
• Seek and listen to feedback, demonstrate a positive outlook on work, and provide recognition to peers.
• Utilize Totango to document value‑added conversations and engagements with dealer partners.
• Travel up to 75% of the time.

• Minimum 4 years of client services, marketing or sales experience.
• B2B or outside sales or account management in a similar industry.
• Ability to work and influence across all levels of the dealership.
• Knowledge of CDK applications and familiarity with the automotive industry.
• In‑depth knowledge of variable dealership operations or training dealer staff on software applications and process.
• High sense of urgency; ability to handle high‑stress interactions and de‑escalate appropriately using empathy.
• Strong communication skills, both oral and written.
• Ability to work as a team member with limited supervision.
• Time management skills and the ability to complete tasks to a definite deadline.
• High school diploma.
• Experience with Salesforce.
• Valid driver’s license/travel documents and willingness to travel up to 75%.

• 3+ years of retail automotive experience.
• Familiarity with CDK’s organizational structure, solutions, implementation and service models.
• SaaS experience preferred but not required.
• Experience using a CX platform.
• Knowledge of dealership areas and dealer workflows.
• BA/BS degree.

• Operate computer hardware and other office equipment; repetitive motion; frequent positioning and moving items; occasional lifting of up to 15 pounds; ability to navigate airports, transportation, and other travel‑related tasks.

$75,000 to $81,500.

• Medical, dental, and vision benefits.
• Paid Time Off (PTO).
• 401(k) matching program.
• Tuition reimbursement.

Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US.

CDK may offer employer visa sponsorship to applicants. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued.