Account Manager; Rochester, MN

Responsibilities

• Drive opportunities in current clients.
• Work with existing accounts and build processes to identify patients and send samples.
• Responsible for overall customer service and account management.
• Ensure timely sample acquisition.
• Drive tests per customer in current accounts.
• Drive the process of ordering in current customers.
• Streamline customer service.
• Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives.
• Identify and develop opportunities between oncology clients and GHI.
• Continuously analyze the commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
• Ensure team objectives are met.
• Work effectively with individuals across multiple departments throughout GHI.
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents.

• 2-3 years of customer service/sales experience with a history of proven past sale performance that met and exceeded expectations.
• Previous experience in pharma, diagnostic, medical device, or biotech setting is preferred.
• Ability to engage in a consultative process that overcomes objections and in differences while connecting client needs with GHI capabilities.
• Comfortable communicating and presenting at the executive level (CEO, COO, CFO).
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while meeting critical deadlines.
• Knowledge of oncology, hematology, chemo therapeutics and targeted agents is ideal.
• Excellent negotiation and customer service skills.
• Outstanding strategic sales account planning skills.
• Superior listening and problem‑solving skills.
• Ability to handle sensitive information and maintain a very high level of confidentiality.
• Demonstrate customer support abilities throughout the sales cycle.
• Impeccable verbal communication and presentation skills.
• Proficiency with Microsoft Office products – particularly Excel and PowerPoint.
• Effective and regular utilization of
• Ability to develop and utilize cross‑functional relationships to facilitate the accomplishment of work goals and objectives.
• Ability to work effectively with minimal direction from or interface with a manager.
• Strong administrative skills and sophistication to manage business in complex environments.
• Problem solving, decision making and technical learning capability.
• Positive attitude and an understanding of dynamics involved with organizational growth and change.
• Demonstrate Guardant Health’s values by acting with integrity, respect, trust.

• Travel > 50% of the time throughout the territory as needed.
• Hybrid Work Model:
  Employees within 50 miles of a Guardant facility are required onsite on Mondays, Tuesdays, and Thursdays. Work‑from‑home days are available for individual‑focused work.
• Office environment may require lifting routine office supplies; exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
• All candidates must complete a background screening that includes criminal history.
• Guardant Health provides reasonable accommodations for disabilities.
• Base pay range: $77,200 - $106,150.

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All your information will be kept confidential according to EEO guidelines.