Account Manager; Rochester, MN

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real‑world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early‑stage cancer, and treatment selection for patients with advanced cancer.

For more information, visit  and follow the company on Linked In, X (Twitter) and Facebook.

• Drive opportunities in current clients
• Work with existing accounts and build processes to identify patients and send samples
• Responsible for overall customer service and account management
• Work to ensure timely sample acquisition
• Drive tests per customer in current accounts
• Drive the process of ordering in current customers
• Streamline customer service
• Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives
• Identify and develop opportunities between oncology clients and Guardant Health
• Continually analyze the commercial environment within assigned accounts to determine trends and provide customer feedback to leadership
• Ensure team objectives are met
• Work effectively with individuals across multiple departments throughout Guardant Health
• Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents

• 2–3 years customer service/sales experience with a proven track record of meeting and exceeding sales performance expectations
• Previous experience in pharma, diagnostics, medical device, or biotech setting is preferred
• Ability to engage in a consultative process that overcomes objections and in comprehensions while connecting client needs with Guardant Health capabilities
• Comfortable communicating and presenting at the executive level (CEO, COO, CFO)
• Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while meeting critical deadlines
• Knowledge of oncology, hematology, chemo therapeutics, and targeted agents is ideal
• Excellent negotiation and customer service skills
• Outstanding strategic sales account planning skills
• Superior listening and problem‑solving skills
• Ability to handle sensitive information and maintain a very high level of confidentiality
• Demonstrate customer support abilities throughout the sales cycle
• Impeccable verbal communication and presentation skills
• Proficient with all Microsoft Office products—particularly Excel and Power Point
• Effective and regular utilization of
• Ability to develop and utilize cross‑functional relationships to facilitate the accomplishment of work goals and objectives
• Ability to work effectively with minimal direction from or interface with a manager
• Problem‑solving, decision‑making, and technical learning skills
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate Guardant Health’s values by acting with integrity, respect, trust, and maintaining a very positive attitude while understanding the dynamics involved with organizational growth and change
• Frequent travel (>50%) throughout the territory as needed

• Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI‑enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work

This section applies to onsite employees eligible for a hybrid work location. Guardant defines in‑person/onsite collaboration days and work‑from‑home days for individual‑focused work. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. The model is designed to provide flexibility for better work‑life balance while keeping teams connected to advance science for patients.

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