Customer Account Manager

Key Responsibilities

• Customer Relationship Management:
  Establish and maintain positive relationships with customers through regular online face-to-face interactions.
• Industry Expertise:
  Proactively research and develop expertise in the customer’s industry to advise and support customers on best practices and service expansion.
• Sales Campaigns:
  Develop and maintain a green space heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
• Sales Proposals:
  Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs.
• Product Knowledge:
  Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users.
• Account Planning:
  Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders.
• Relationship Building:
  Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings.
• Customer
  
  Experience:
  
  Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content.
• Customer Engagement:
  Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams.
• Account Monitoring:
  Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction.
• Data Management:
  Maintain accurate account contacts and sentiment in Salesforce, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours.

• 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas.
• OR 1+ years experience in Customer relations and/or business-to-business sales experience of selling products and/or providing service to a broad customer/prospect base.
• Minimum of 1 year experience in the technology/software industries.

• Excellent communication and interpersonal skills.
• Proficient in Salesforce.
• Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills.
• Possess strong verbal and written communication skills.
• Ability to articulate the value proposition of our product offering.
• Bachelor's degree or equivalent practical experience.
• Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
• Experience optimizing and troubleshooting products or services.

• Corporate Team Meetings (usually two a year)
• You may choose to visit a customer if you have a large opportunity or another reason to build the relationship.

The base salary for this position is $95,000 annually, with the opportunity to significantly increase total earnings through a performance-based incentive compensation plan. The plan may provide for the payment of commissions and restricted stock unit awards as part of total compensation. The base pay offered may vary depending on skills, experience, job-related knowledge, and work location. Learn more about UKG’s benefits and rewards at

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

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UKG participates in E-Verify. View the E-Verify posters https://.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process:
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws.

This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation,…