Relationship Development Manager

Business Development Manager

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

We are excited to announce the opening for a Business Development Manager to work Monday-Friday, 8am – 5pm, with flexibility to work additional time frames and hours. This position will be responsible for establishing new partnerships and strengthen relationships within the insurance claims, commercial and industrial sectors such as:
Schools, Hospitals, Facility Managers, Industrial clients, Business Executives, Property Managers, Adjusters, Brokers, and Risk Officials. The ideal candidate for this role will have confidence in their ability to establish and maintain relationships, and a passion for growth and success.

If you are looking for a career that will provide a deep satisfaction of helping others and building relationships of a lifetime, come join us!

• Retain and grow existing relationships with current strategic accounts
• Onboard and train clients and Paul Davis team on service level agreements (SLAs)
• Takes responsibility for communicating to key accounts regarding ongoing projects, WIP and JPS Reports.
• Recruits and Supports new strategic relationships as needed.
• Supports and assists the overall Relationship Development Team (RDT)
• The Strategic Account Executive will be expected to take on additional responsibility over time based upon their desire, initiative & performance.
• This role is ever evolving, and functions may be added/removed over time

• High School Diploma or equivalent
• Associates or bachelor's degree is desired especially in area of Marketing
• Experience in marketing and customer service.
• Highly Organized and versed in prioritization of tasks.
• High level Communicator
• High aptitude in Microsoft office suite & Office 365
• Appropriate Attire
• Fun and Outgoing Personality
• 2 year Non – Compete Agreement on file

• Total Sales revenues vs goals
• Revenue growth of accounts from year over year.
• Skill Development versus Annual Skill Development Goals
• Performance in alignment with the job description
• Behaviors aligned with the Vision, Mission, Values, 10 Serving Basics and Brand Promise
• Commitment to team

• Grow the Strategic Account Relationships based on sales from prior years
• Retain lasting relationships with key commercial accounts to capture new revenue through new and existing relationships with association / property managers.
• Set proper expectations with association managers/ property managers
• Teach, Train and Onboard New, and Existing Accounts
• Brand the Paul Davis name by being involved in MHA, BOMA, CAI and being committed to Boards. Not limited to.
• Review, Update and Manage RMS and Salesforce software
• Maintain Commercial Sales Budget monthly and yearly and provide input when requested.
• Work directly as a contributing team member with RDT.
• Work directly with Team Leads and project management teams to ensure a positive client experience.
• Maintain a strong relationship field presence, while balancing the necessary desk work required for admin and follow up.

• Participate in on call rotation.
• Supports in Recruit new key accounts that align with the Paul Davis way.
• Supports in Building, creating, and execute SLA with new Strategic Accounts
• Participate in Relationship Development events
• Create and Manage EPP for Strategic Accounts
• Professionally handle and resolve all complaints in a timely fashion.
• Supports RPMs in setting proper expectations with clients.
• Support's RPMs in Obtaining (where applicable) and ensure…