Post Sales Account Specialist

550 Atwater Circle
St Paul, MN 55103, USA

As a Post Sales Account Specialist, you'll engage with customers after their purchase, helping them protect the products they've invested in through our industry-leading protection plans. Working in a professional office environment, you'll leverage your sales and relationship-building skills to guide customers toward informed decisions. You'll be the trusted advisor who transforms a "maybe later" into a "glad I did."

What you’ll be doing:

• Proactively connect with customers through phone calls, emails, and text messages.
• Educate customers on the value of our Ironclad, Ironclad+, and Lifeproof Protection Plans.
• Listen, uncover customer needs, and recommend the best coverage options.
• Close sales and process transactions with accuracy and confidence.
• Track performance, manage your pipeline, and turn opportunities into results.
• Partner with store teams and leaders to deliver a seamless customer experience.
• Share insights and customer feedback to help shape future improvements.

What Makes You Successful:

• You're a natural communicator who enjoys talking with people.
• You love helping customers find solutions that make sense for them.
• You're motivated by goals, results, and personal achievement.
• You stay organized and can confidently manage multiple customer conversations.
• You bring positivity, professionalism, and a customer-first mindset to every interaction.
• Sales, retail, customer service, or call center experience
• Appliance industry experience
• Warranty or protection plan sales experience
• CRM or sales system experience

Why You'll Love This Role

• Build meaningful customer relationships
• Earn success by turning opportunities into sales
• Develop valuable sales and consultative communication skills
• Join a collaborative team that celebrates wins and supports growth
• Make a direct impact on customer satisfaction and business results

What We Offer:

• Competitive Compensation
  ($16 per hour base + 30% of gross profit for commission) - Your earnings are in your hands!
• Supportive team culture
  . Work with professionals who inspire success.
• Set schedule (Mon-Fri, regular business hours). Work-life balance matters!
• Appliance discounts.Generous employee discounts on appliances and accessories for your home.
• Health, dental, vision, and short-term disability
  benefits.
• 401k plan
  with company match.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.