Key Account Manager - St. Paul Minneapolis STP

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Company:
Executive Jet Management

Area of Interest:
Customer Experience

St Paul, MN, US, 55107

EJM has been a pioneer in aircraft management and worldwide jet charter services since 1977. As a subsidiary of Net Jets, we are part of the world's largest private aviation infrastructure, with unrivaled resources and operational stability. Our business is rooted in the core principles of safety, service, and integrity—principles that we deliver on daily for our customers and employees.

The Key Account Manager is responsible for building strong relationships, meeting the unique demands of the Owner, adding value to the relationship with the key Owners and encouraging customer loyalty. The Key Account Manager is responsible for partnering with internal departments to ensure seamless communication to the key Owners. The Key Account Manager is responsible for ongoing Owner care with the goal of developing and nurturing exceptional Owner relationships for key accounts.

The Key Account Manager uses acquired knowledge of each Owner to personalize the service and to anticipate, meet, and exceed their needs. The Key Account Manager is proactive in recognizing and resolving Owner issues and problems and provides Owners with timely, accurate, and appropriate communication. The Key Account Manager is the single point of contact for the key Owners throughout the Company to offer appropriate solutions to travel (fractional, Charter, ownership, card) .

The Key Account Manager is available 24/7 as dictated by the key Owner's schedules.

• Key Owner relationship management:
  Manages and maintains relationships with Owners, internal and external business partners by being a trusted consultative partner. Develops and maintains successful relationships with Owners while providing zero defects, as well as consistent and personalized service for the management of every flight and interaction. Reviews upcoming flight activity and is proactive in communication with all concerned parties. Obtains a detailed understanding of the Owner's needs through research, analysis and direct experience and is able to communicate to the Owner how those needs are met via Company products and services (including fractional, card, managed jet and charter programs).
  
  Proactively monitors Owner flight activity to minimize and resolve service disruptions, communicate and champion Company value through service victories and other Company optiosn. Through research, analysis, and building of relationships, obtains a detailed understanding of the Owner’s needs and articulates how such needs and goals are achieved by Companys products and services. Effectively communicates any changes regarding the Company options to Owners.
  
  Communicates to Owners about all Owner events and manages Owner attendance.
• Tactical support and trip planning:
  Primary point of contact (with no direct supervision) for preparing trip itineraries to include documentation for all new reservations, confirming both arrival and departure reservations with the Owner and/or their staff, verifying catering requirements, ground requirements and ensuring all special requirements are correct. Resolves issues related to the Owner's account profile, flight planning and other special arrangements to create a seamless flight experience.
  
  Uses discretion and makes informed judgment calls related to account flight activity, such as which aircraft on which a trip should be booked.
• Resource management:
  Has a detailed understanding of aviation and aircraft performance. Manages work tools including phone systems, email boxes and Intellijet. Maintains cross-departmental knowledge and relationships including Fleet Maintenance, Accounting, Crew Training and Flight Operations. Maintains relationship with crew members of assigned key accounts. Creates, implements and maintains business reports to meet owner specifications.
• Regularly communicates with the Owner via phone, e-mail, and in-person meetings to obtain feedback. Uses the feedback to lead…