Sales Mananger

Team Size: Approximately 12 Sales Representatives and Account Managers

Departments: Dealership Sales, Remote Wholesale Sales, and Fleet Account Management

Golden Supply, Inc.

Reports To: Owner

Team Size: Approximately 12 Sales Representatives and Account Managers

Departments: Dealership Sales, Remote Wholesale Sales, and Fleet Account Management

Golden Supply, Inc. is seeking an experienced, hands‑on Sales Manager to lead approximately 12 employees across three sales divisions.

This role is responsible for improving profitability, sales performance, accountability, customer development, and CRM discipline while creating a productive, results‑oriented sales culture.

The Sales Manager will report directly to the Owner and take primary responsibility for the day‑to‑day management of the sales organization.

• Lead and manage approximately 12 Sales Representatives and Account Managers.
• Establish clear daily, weekly, and monthly performance expectations.
• Monitor sales activity, profitability, gross margin, account growth, and individual performance.
• Increase meaningful outbound sales activity and new account development.
• Improve lead follow‑up, conversion, customer retention, and account growth.
• Ensure consistent and accurate use of Net Suite.
• Hold employees accountable for required calls, notes, callbacks, tasks, and follow‑up.
• Coach employees, address performance issues, and create measurable improvement plans.
• Analyze declining accounts, lost opportunities, sales trends, and areas affecting profitability.

• Depending on position and division, employees are expected to complete approximately 20–50+ meaningful outbound calls per day.
• The Sales Manager will ensure activity results in productive customer conversations, qualified opportunities, new accounts, repeat business, stronger customer relationships, and profitable growth.

Net Suite is Golden Supply’s required CRM.

The Sales Manager will ensure employees consistently:

• Document meaningful customer notes.
• Schedule callbacks and follow‑ups.
• Create and complete assigned tasks.
• Maintain accurate customer and prospect information.
• Document opportunities and next steps.
• Complete required follow‑up on time.

Training needs should be addressed appropriately; however, continued failure to follow established processes must be managed as a performance issue.

Success in this position will be measured by:

• Increased company and divisional profitability.
• Strong gross margin performance.
• Growth of profitable customer accounts.
• New active purchasing accounts.
• Improved sales productivity and conversion.
• Customer retention and reactivation.
• Consistent Net Suite compliance.
• Improved individual employee performance.
• Timely correction of performance issues.
• Reduced need for Owner involvement in routine sales management.

The Sales Manager must understand that sales volume alone does not equal success. Growth must contribute to healthy margins, productive customer relationships, and sustainable profitability.

• Highly organized, consistent, and results‑oriented.
• Comfortable holding employees accountable.
• Strong in coaching and performance management.
• Data‑driven and financially aware.
• Able to manage different personalities and compensation structures.
• Comfortable having difficult but professional conversations.
• Experienced with CRM systems;
  Net Suite experience is preferred.
• Able to create urgency while maintaining a professional work environment.
• Comfortable working directly with company ownership.

• Previous sales management or comparable leadership experience required.
• Experience managing a multi‑person sales team strongly preferred.
• Strong…