Security Operations Center Dispatcher

Job Summary

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones.

We are committed to providing whole person care, investing in your well-being, and enriching your career.

• 1.0 FTE (80 hours per two‑week pay period)
• 12‑hour day shifts (Wednesday 10:30am‑2:30pm, Thursday‑Saturday 6:30am‑7:00pm, Sunday‑Tuesday off)
• Every weekend

Provides a safe and secure environment by managing emergency and non‑emergency calls. Observes cameras and monitors alarms and radio networks. Initiates communications for urgent and evolving crises and emergency situations.

• Manages requests for security and emergency services.
  • Monitors and answers phones, radios, intercoms, and other communication tools.
  • Prioritizes calls for service based on urgency and criticality and initiates appropriate action.
  • Gathers detailed information from caller.
  • Records all officer activities via case/incident management systems.
  • Sends urgent communications using tools such as mass notification system, electronic and overhead paging systems.
• Monitors the safety and security of the physical environment.
  • Uses systems to support a safe and secure environment to include access control, panic/duress, infant protection, security video, weather radios and utility/fire alarm systems.
  • Receives and processes badge access change requests.
  • Performs preventative maintenance checks, identifies discrepancies and escalates per procedure and process.
• Other duties as assigned.

• Associate's or Vocational degree in general studies
• 0 to 2 years working in dispatch or call center, Security Operations Center, or related function – May be required to travel between sites

• Sedentary
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range: $24.62 to $33.74 per hour. The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short‑term/Long‑term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

Benefit eligibility/offerings are determined by FTE and if you are represented by a union.