Field Equipment Service Technician

Job Description

At Farmer Brothers, our Revive™ Service & Restoration team specializes in tea and coffee beverage brewing equipment installations, removals, maintenance plans and emergency services. As a Field Equipment Service Technician you will provide exceptional service and installation of coffee brewing and beverage equipment for a designated customer base. Your responsibilities include parts inventory management, service call closure, and detailed documentation of work assignments and time.

• Typical
  
  Work Schedule:
  
  Monday – Friday, 7:30 am – 4:30 pm; on‑call required, including weekends.
• Travel Requirements:
  Driving within a 100‑mile radius of most markets; regional travel may be needed.

• Provide customer service installs, repairs and removal of specified coffee and beverage dispensing equipment in designated regional geography.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
• Participate in “On Call” service, including after‑hours and weekend schedule rotation.
• Maintain spare parts and equipment levels and reorders within replenishment guidelines.
• Handle all documentation and activity verification required by the company (call closure, work details, invoice completeness, and customer signatures).
• Participate in the planning, scheduling, and execution of equipment installations.
• Provide prompt and clear communication.
• Relay customer feedback and requests to management or inter‑departments.
• Follow outlined service level agreements for customer programs.
• Manage and prioritize tasks to meet expectations.

• High school diploma or equivalent required.
• Minimum 3 years of mechanical and technical experience.
• Previous food‑service experience preferred.
• Experience with electrical, plumbing, HVAC, or tech‑meter systems preferred.
• Valid driver’s license with clean driving record.
• Ability to travel within a 100‑mile radius of the branch location.
• Strong problem‑solving and diagnostic skills.
• Ability to lift up to 60 lbs frequently.
• Ability to prioritize and perform both scheduled and unscheduled service activities, including emergency service calls, preventative maintenance, surveys and installations.

• Good oral and written communication skills.
• Strong customer service skills.
• Supportive of and alignment with business goals.
• Proactive identification of issues, problems, or opportunities.
• Applied knowledge and practical skill usage on the job.
• Awareness of impact on others.
• Active listening and effective communication with customers or management.
• Opportunity identification and proactive business growth.
• Building rapport and cooperative relationships with customers.
• Sound business judgment and decision‑making skills.
• Independent work with minimal supervision.
• Collaboration skills.