Field Service Technician

Field Service Technician

Our client, a leader in technology and service solutions, is seeking a dedicated and skilled Field Service Technician to join their dynamic team. As a vital part of the service support department, you will play a crucial role in maintaining customer satisfaction through technical expertise and excellent communication skills. The ideal candidate will demonstrate problem-solving abilities, attention to detail, and a proactive approach to service delivery, fostering a diverse and inclusive work environment where everyone can thrive.

Location:

Saint Paul, MN

What's the Job?

• Monitor systems to detect performance issues and resolve technical problems on hardware and software platforms using established protocols.
• Conduct routine installations, configurations, and assemblies of systems and products in accordance with standard procedures.
• Respond promptly to service, product, technical, and customer inquiries to ensure high levels of customer satisfaction.
• Execute scripted change management activities while adhering to incident, change, and problem management processes.
• Maintain daily production goals, exceed response time expectations, and support operational plans with minimal supervision.

What's Needed?

• High School Diploma, GED, or equivalent work experience with demonstrated competence.
• Typically 2-5 years of related experience in maintenance, quality, or a similar field.
• Ability to manage consumable inventory, replace toner/consumables, and assist end users with device functionality.
• Strong troubleshooting skills and the ability to perform initial diagnostics and repairs.
• Excellent communication skills and a customer-focused mindset.

What's in it for me?

• Opportunity to work with a reputable organization committed to professional growth.
• Supportive work environment that values diversity and inclusion.
• Chance to develop technical skills and gain valuable industry experience.
• Potential for career advancement within the organization.
• Competitive work environment with a focus on employee success.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay