Customer Support Field Technician - Ethanol - Remote

Purpose

The Customer Support Technician is a core member of the Customer Success team, helping ensure Whitefox clients get the full value they expect from their Whitefox systems throughout the life of the plant. As a direct connection to the market, you are the face of our brand and reflect our culture to customers and third parties. You provide hands‑on field execution and on‑site technical support for Whitefox systems throughout commissioning, operations, maintenance, and customer‑support activities.

You are the primary Whitefox presence at the plant during field work, building positive working relationships with plant staff and operators, listening for gaps or areas for improvement, and sharing practical feedback that supports safe, reliable operations.

Customer Support ensures the value designed into every Whitefox system is realized, sustained, and improved throughout years of plant operation. Account Engineers and Field staff work alongside customers after start‑up to support safe operation, system performance, troubleshooting, optimization, and data‑driven decision‑making. They help customers build confidence in the technology and maximize reliability, performance, and measurable value over the system's lifetime.

The team's work spans six areas:
Project execution (commissioning and related work), Operations & Maintenance (O&M) support, field health & safety program, post‑install commercial, general program upkeep, and involvement in internal projects that feed field learnings back into Whitefox's standard offerings and project execution.

• Support commissioning planning by preparing, organizing, and maintaining commissioning packets so field documentation is complete, accurate, and ready for execution.
• Read and interpret P&IDs, field layouts, commissioning documentation, and site information to confirm field readiness and prepare for safe, efficient commissioning.
• Perform DCS & instrument verifications, control‑room checks, field confirmations, and start‑up readiness checks.
• Inspect incoming membrane cartridges, verify handling requirements, and prepare for installation.
• Complete in‑field quality‑control walkdowns, document open items, and confirm corrective actions are closed before commissioning proceeds.
• Confirm field conditions, control‑room indications and system shutdown logic throughout commissioning and troubleshooting.
• Lead on‑site cartridge installation activities. Train customers on installation steps, system operation, routine maintenance, and safety procedures.
• Build working relationships with plant staff and operators during project and commissioning visits.
• Provide training to on‑site operations team to ensure operators and maintenance crews feel comfortable running their
• Whitefox systems and feel that operations, programming, and controls are reliable when operating without Whitefox support on site.
• Travel:
  Ability to travel up to 50% to plants to support as needed. Travel to support client needs and commissioning schedules. Rare, but occasional coverage on weekends/nights as needed to support plant initiatives/schedule.

• Ensure adherence to Whitefox and plant safety standards by reviewing safety plans, following site requirements, and reinforcing safe work practices during field activities.
• Train plant operators and customer personnel on system operation, routine maintenance, safe work practices, and practical troubleshooting expectations. Develop standard operation documentation alongside plant staff for ease of operations.
• Strengthen customer relationships during O&M support by building trust with plant staff and operators, listening for…