Shelter Advocate - Men's Shelter

Position: Shelter Advocate - Men's Shelter

Location: Men's Programs

435 University Ave. E

St. Paul, MN

Job : 475

# of Openings: 1

JOB TYPE
:
Full-time

PAY RANGE: $19.50 – $20.00 per hour.

LOCATION: Onsite at 435 University Ave

E. St Paul, MN 55130;
Must be able to reliably commute or plan to relocate before starting employment.

• 6 a.m.
  
  - 2 p.m.
• 40 hours per week
• Friday through Tuesday (Wednesdays and Thursdays off)

Union Gospel Mission Twin Cities (UGMTC) provides emergency shelter, food, basic needs and wraparound programs for people facing homelessness, hunger and addiction in the community. Located in Saint Paul, UGMTC opened its doors in 1902 and has been feeding, sheltering and offering the hope of Jesus Christ to people in need ever since.

Mission: To provide Christ-centered, life-changing pathways for all people who are experiencing homelessness, hunger and addiction.

Vision: To see all men, women and children healthy, whole and successful through Jesus Christ and the transforming power of the gospel.

Values: Faith, Compassion, Respect, Integrity, Excellence.

Emergency Services welcomes guests into a safe and orderly environment at the location we call Bethel Hotel. Bethel Hotel provides men who are experiencing homelessness a clean bed, hot meal, warm shower, life skills and spiritual support in a safe, caring environment. It’s a 24-hour service facility which includes transitional housing rooms and shelter beds.

Under limited supervision, the Shelter Advocate ensures the efficient and smooth operations of emergency services by welcoming and registering residents, assigning sleeping quarters, ensuring completion of forms and collection of fees. Provides information to residents about UGMTC programs, policies, and behavioral expectations.

• High school diploma, GED, or equivalent work experience
• Experience working with individuals experiencing homelessness, poverty, or addiction.
• 6 months experience working in a social services or human services environment.

• At the direction of the Emergency Services Director, carries out established Bethel Hotel processes and procedures in alignment with UGMTC’s mission, values, and policies.
• Welcomes and engages residents and guests with respect and dignity by providing excellent service and a hospitable environment.
• Collects, records and processes fees for rooms, dormitory beds, lockers, and meal tickets.
• Ensures the accurate completion of forms regarding dorms, rooms, and locker usage.
• Enters resident information and incident reports into Case Worthy and follows all policies and procedures.
• Maintains a high level of knowledge regarding UGMCT programs and specific resident situations, as appropriate.
• Answers telephones in a professional and friendly manner.
• Responds to internal and external questions regarding UGMTC’s mission, programs, and services.
• Supports the Christian values and ethics of UGMTC with residents, staff, volunteers, and the community.
• Reinforces behavior policies by monitoring and maintaining a quiet, safe, and friendly environment.
• Responds to health and safety issues within the Bethel Hotel residential areas.
• Performs inspections of the male dormitory, hotel residential floors, lobby, showers, bathrooms, and emergency shelter as needed.
• Effectively implements established conflict prevention and mediation methods.
• Collaborates with security personnel to make 911 emergency calls as needed.
• Reports information to Director and other staff concerning residential behavior.
• Maintains professional relationships and open communication with the Emergency Services Team and other departments to ensure access and positive experiences for UGMCT residents, and smooth transitions between shifts.
• Attends staff meetings, staff training, and spiritual enrichment activities as necessary and assigned.
• At any time, with or without notice, performs other duties and activities as assigned.

• Support UGMTC’s statement of Christian faith.
• Customer service oriented, with strong phone and interpersonal communication skills
• Handle money and financial matters with the highest integrity and…