Retirement Services Spec​/Retirement Services Spec Intermediate

Working Title:

Retirement Counselor Job Class:
Retirement Services Specialist or Retirement Services Specialist Intermediate

• Job : 92134
• Location: St. Paul
• Telework Eligible: Yes, up to 2-3 days per week
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 02/12/2026
• Closing Date: 02/23/2026
• Hiring Agency/Seniority Unit: MN State Retirement System / State Retirement System-MAPE
• Division/Unit: MN State Retirement System / Service Call Center
• Work Shift/
  
  Work Hours:
  
  Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Retirement Services Specialist Salary Range: $23.98 - $34.69 / hourly; $50,070 - $72,432 / annually
• Retirement Services Specialist Intermediate Salary Range: $25.67 - $37.26 / hourly; $53,598 - $77,798 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

• This position will fill three (3) vacancies. All applicants will be considered for the Retirement Services Specialist or Retirement Services Specialist Intermediate level.

This position exists to provide MSRS retirement benefit plan information to plan participants and to communicate Minnesota Deferred Compensation, Health Care Savings Plan and Hennepin Supplemental Retirement Plan information to all public employees covered by the pension plans of State, Minneapolis, St. Paul, Duluth, and the Statewide Teacher Retirement Association and also the Public Employees Retirement Association. This position will answer all incoming participant calls to the Customer Service Center, respond to general questions regarding benefits and refer all other calls to the appropriate person or department.

The incumbent will also perform routine MSRS retirement estimates.

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicate the beginning and ending month and year for each job held.

• Have eighteen months of experience administering employee benefits, member benefits, or financial services/insurance products for clients, with the primary focus of delivering customer service, performing calculations, interpreting benefit plans or policies and providing legal explanations or interpreting benefit plans or policies.
• Hold a Bachelor's degree in business, accounting, or related degree. An Associate's Degree in business, accounting, or related may substitute for 6 months of experience.
• Pass or provide proof of previously passing the Retirement Systems' written assessment covering math table and chart interpretations, grammar, reading comprehension and public relations.

You must also demonstrate the ability to:

• Think analytically in order to be able to interpret benefits, laws and legal opinions.
• Effectively communicate verbally and in writing to provide excellent customer service.
• Successfully work independently, as well as in a team setting.
• Set priorities with competing deadlines.
• Perform math computations and use computer software.
• Perform duties requiring strong technical ability and human relations skills (including active listening, empathy, and explaining complexities to a variety of audiences.

• Experience administering retirement benefits, with the primary focus of delivering customer service, performing calculations, and providing legal explanations or interpreting benefit plans or policies.
• Experience working with or at Minnesota State Retirement System, Public Employees Retirement Association, or Teachers Retirement Association.
• Experience providing customer service in a call center environment.
• Possession of FINRA Series 6 and 63 Licenses.
• Possession of the Minnesota Life, Accident, and Health Insurance Licenses.
• Possession of FINRA SIE license.

• Two (2) years of experience administering employee benefits, member benefits, or financial services/insurance products for clients, with the primary focus of delivering customer service, performing calculations, interpreting benefit plans or policies and providing legal explanations or interpreting benefit plans or policies.
• A Bachelor's degree in business, accounting, or related degree may substitute for one (1) year of experience, or an Associate's Degree in business, accounting, or related may substitute for 6 months of experience.
• Pass or provide proof of previously passing the Retirement Systems'…