Disability Hub MN Counselor

Job Details

Job Location:

Minnesota, MN 55101

Position Type:
Full Time

Salary Range: $21.00 - $23.00 Hourly

Headquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work‑from‑home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.

By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better. Our focus is on the well‑being of both our clients and our team members, recognizing that work is a significant part of life.

You can strike a balance between work and personal life while contributing to our mission.

The Disability Hub MN Options Counselor is responsible for answering inquiries and providing options counseling to individuals with disabilities. The ideal candidate will thrive in a fast‑paced, high‑volume environment, with strong communication skills and in-depth knowledge of local, state, and federal benefits and assistance programs for individuals with disabilities. A successful Options Counselor will manage customer interactions according to established standards and assurances.

Key responsibilities include conducting person‑centered discovery to explore the individual’s needs, strengths, values, preferences, resources, and goals, and applying person‑centered principles to provide effective counseling. The role also involves educating clients on available public and private sector resources and facilitating self‑direction, self‑determination, and informed choice. This position requires a combination of technical knowledge and interpersonal skills to ensure consumers receive the best possible support in navigating available resources.

• Provide confidential, neutral direct service to Disability Hub MN consumers.
• Advocate for Hub consumers when necessary, including but not limited to contacting county staff, DHS staff, Social Security Administration, and other social service agencies.
• Demonstrate a high level of detailed knowledge of State and Federal benefits, resources, and counsel on available options.
• Respond to inquiries sent to DHS via e‑mail or phone.
• Complete required documentation within the CRM database in a timely and accurate manner, in compliance with HIPAA, the Minnesota Data Practices Act, and the Minnesota Human Rights Act.
• Enter data into timesheets, mileage logs, and update information in the  database.
• Attend and complete all required training and education upon hire (approximately 250‑300 hours) and ongoing as assigned, including conferences on State and Federal Programs related to callers’ inquiries.
• Represent Disability Hub MN through community education, promotions, and outreach; develop and maintain relationships with community partners (e.g., county staff, Senior Linkage Line, Veteran’s Linkage Line, and other statewide partners).
• Attend Agency and departmental meetings while adhering to Agency policies.
• Follow Hub call standards in compliance with AIRS standards and DHS contract requirements.

• Proficient with computer, including Word, Excel, PowerPoint, and Outlook. Candidates must be competent in database and internet skills.
• Knowledge of available community resources, benefits, and public assistance programs.
• Intervention and interpersonal communication skills.
• Client interviewing and assessment skills.
• Culturally competent.
• Self‑starter and ability to work independently.
• Strong organizational skills.
• Strong prioritizing skills.
• Excellent written and verbal communication skills.
• Precision and attention to detail.
• Ability to facilitate troubleshooting with other system professionals.
• Ability to read and interpret policy.
• Ability to think outside the box for solutions.

• Must reside in Minnesota.
• 4‑year degree and two years related experience; or a 2‑year degree and 4 years related experience.
• Lawfully authorized to work in the United States.
• Employment is contingent upon successful completion of a criminal background check and education verification.