Stability Case Manager

Job Details

Job Location:

1010 Bandana Blvd — Saint Paul, MN55108

Position Type:
Part Time Regular

Salary Range: $27.00 – $29.00 hourly

Our Housing & Stability Case Management Team develops focused relationships with our guest families to assist them in obtaining and maintaining stable housing. Additionally, this team works with guest families to increase their economic mobility either through expansion of benefits or employment opportunities. The average caseload is 10-12 families seeking housing, and follow-up referral services for another 10-12 families for up to six months after attaining housing.

This on-the-go position is officed out of Project Home at 1010 Bandana Blvd. W. in Saint Paul, but works throughout the community, meeting with Project Home families in shelter, at other community agency offices, potential housing agency/landlord offices, as well as making in-home visits after stable housing is achieved.

• Work with families to develop realistic housing action plans that help families:1) gain stability as quickly as possible, thus shortening their shelter stays and lessening the trauma of homelessness; and2) maintain stable housing.
• Build a positive working relationship with all guests utilizing Motivational Interviewing techniques to coach and support each family to determine their unique goals, barriers, and strengths.
• Assist families in obtaining necessary documents and filling out forms necessary for various housing opportunities, including providing transportation when needed.
• Help families resolve barriers to housing, stability, and economic growth, understanding that homelessness is traumatic and resolution requires case managers to provide trauma‑informed care.
• Mentor families to develop self‑advocacy skills, including how to best present themselves to potential landlords.
• Mediate and advocate with community agencies and landlords on behalf of families.
• Educate families about common lease agreements, tenant rights and responsibilities, appropriate renter/landlord conflict resolution, and area tenant rights agencies, as needed.
• Offer six months of follow‑up services to ensure housing stability; refer families to community resources and mediate with landlords when needed.

• Work with families to assess their economic potential, and when possible, create a plan to increase their income either through expanded benefits or improved employment opportunities.
• Assist families in obtaining necessary documents and filling out forms necessary for various benefit options.
• Help families obtain and understand their credit report; assist in correcting errors and coach families to increase their score.
• Pair families with physical, mental health, and/or legal needs to community and inter‑agency resources.

• Network with other agencies, Project Home volunteers, and other community members to help families access housing, employment opportunities, and other needed resources.
• Cultivate positive relationships with area landlords and employment training programs.
• Promote our work to constituents, including speaking at area faith communities and community organizations.
• Actively seek culturally specific resources to enrich network for all families served.
• Compile and disseminate community resources to families and colleagues.

• Build and maintain positive working relationships with colleagues and volunteers.
• Maintain appropriate professional boundaries with program guests, colleagues, and volunteers.
• Maintain program and guest confidentiality, including former guests, staff, and volunteers.
• Exercise patience, understanding, creativity, and fairness with guests; manage personal stress constructively.
• Demonstrate professionalism in behavior, dress, and conduct in all aspects of work with program guests, volunteers, colleagues, and community members.
• Create accurate and thorough files, including case notes, releases of information, and agreed upon housing and economic mobility action plans.
• Attend all required staff meetings and trainings.…