Intake Specialist-State Prog Admin

• Job : 94894
• Location
  :
  St. Paul
• Telework Eligible
  :
  Yes; may be eligible to telework up to five (5) days per week
• Full/Part Time
  :
  Full-Time
• Regular/Temporary
  :
  Limited
• Who May Apply
  :
  Open to all qualified job seekers
• Date Posted
  : 06/17/2026
• Closing Date
  : 07/01/2026
• Hiring Agency/Seniority Unit
  :
  Ombud Mental Hlth & Dev Dis / Ombm Mental Health & MR-MAPE
• Work Shift/Work Hours
  :
  Day Shift
• Days of Work
  :
  Monday - Friday
• Travel Required
  :
  No
• Salary Range: $23.98 - $34.69 / hourly; $50,070 - $72,432 / annually
• Classified Status
  :
  Unclassified
• Bargaining Unit/Union
  : 214 - MN Assoc of Professional Empl/MAPE

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Office of Ombudsman for Mental Health and Developmental Disabilities promotes the highest attainable standards for treatment, competence, efficiency, and justice for persons receiving services for mental illness (MI), developmental disabilities (DD), and substance use disorder (SUD). These include the Departments of Health, Human Services, and Education, and Direct Care and Treatment, services that are licensed, certified, or registered by the Departments of Health or Human Services, local school districts, county social service agencies, recovery residences, and peer recovery support services provided through a recovery community organization.

We are seeking to fill up to two positions with this posting. The Intake Team serves as a point of entry/first contact for persons seeking assistance from OMHDD and is responsible for assessing presenting issues; providing information, education and consultation services; performing intake services, investigation and research of presenting issue; analyzing issues and making appropriate referrals to other resources when the issues presented are outside the scope of OMHDD.

The Intake Team, led by the Intake Supervisor, exercises extensive independent judgement in interpreting and applying the requirements of OMHDD statute as well as other state and federal statutes.

This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on the business needs.

Resume must demonstrate the following qualifications:

• Two years of experience with investigations, regulatory compliance, complaint/quality assurance matters related to persons receiving services for mental illness, developmental disabilities, or substance use disorder.
• Familiarity with investigative/intake techniques.
• Communication and critical thinking skills to gather and organize information from callers and visitors, determine their needs and match them with the appropriate resource(s).
• Ability to communicate effectively and professionally with people from diverse backgrounds.
• Good human relations skills to provide positive and effective customer service for the public and staff.
• Knowledge of or the ability to quickly learn OMHDD's services, procedures, rules and regulations.
• Good problem-solving skills.

• Bachelor's degree or higher in Social Work, Psychology, Special Education, Nursing, Legal Studies/Law, Human Services, Hospital Administration, Public Health, or closely related field.
• Experience to identify violations of clients' rights, represent clients in administrative proceedings, appeals hearings, or review boards, and monitoring actions taken to correct violations.
• Experience providing liaison services and consultation to representatives of law enforcement, social services, agencies, and the courts.

Successful applicants must pass employment reference checks and a criminal background through American Databank prior to employment. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring practices.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at…