State Medical Review Team; SMRT County Liaison​/Human Services Program Specialist

Working Title: State Medical Review Team (SMRT) County Liaison

Job Class: Human Services Program Specialist 2

Agency: Human Services Dept

Location: St. Paul, MN

Telework Eligible: Yes

As a SMRT County Liaison, you will support clients’ access to critical services, collaborate with counties and providers statewide, and contribute to an engaged, mission‑driven team. Your primary responsibility is to evaluate, screen, and develop referrals made to the State Medical Review Team (SMRT) in accordance with program policies and procedures.

• Assess referrals for expedited status and prioritize those that meet criteria
• Develop and review SMRT referrals from county and tribal agencies to ensure that a SMRT determination is needed, that appropriate and necessary forms are requested, and that cases are directed to the appropriate work queue for further processing
• Communicate with agency partners to resolve issues involving missing or incorrect information
• Provide guidance and clarification about SMRT policies and procedures to clients, providers, and other external partners
• Support internal team operations by assisting with special projects as needed, such as system testing, documentation updates, and workflow enhancements

• One (1) year of professional experience determining eligibility for disability‑related public assistance programs that may require a referral to the SMRT, including Medical Assistance ABD, MA‑EPD, TEFRA, Managed Care Exclusion, Family Support Grant, Special Needs Basic Care (SNBC), or Home and Community Based Services (HCBS) Waivers (BI, CAC, CADI, DD)
• OR Three (3) years of professional experience working with the disability‑related public assistance programs for which SMRT evaluates disability, including Medical Assistance ABD, MA‑EPD, TEFRA, Managed Care Exclusion, Family Support Grant, Special Needs Basic Care (SNBC), and Home and Community Based Services (HCBS) Waivers (BI, CAC, CADI, DD)
• A bachelor’s degree in a related field may substitute for one year of professional experience
• Ability to provide technical assistance, consultation, and coaching regarding disability‑related program requirements and SMRT referral processes
• Experience reviewing, evaluating, and determining completeness and accuracy of eligibility or referral information, including identifying missing, inconsistent, or insufficient documentation and taking appropriate follow‑up action
• Ability to interpret, research, and apply complex program policies, procedures, and regulations using procedural resources, such as ONEsource, the Eligibility Policy Manual (EPM), Code of Federal Regulations (CFR), Program Operations Manual System (POMS), or similar resources
• Experience working in eligibility, case management, or assessment systems such as METS, MAXIS, MnCHOICES, or similar systems
• Ability to provide excellent customer service by responding to inquiries, explaining complex program requirements in an understandable manner, addressing concerns, resolving problems, and building positive working relationships with applicants, lead agencies, healthcare providers, and other stakeholders

• Experience using two (2) or more of the following systems highly preferred: ISDS, MAXIS, MMIS, METS, MnCHOICES Assessment Tool, SSAS, and SMI
• Experience serving in a lead worker, supervisory, trainer, or mentor role within eligibility or disability‑related program areas
• Experience working with Social Security disability programs or processes, including SSI/SSDI claims, medical documentation review, or disability determination workflows
• Experience reviewing medical, functional, or other supporting documentation for eligibility or decision‑making purposes
• Experience identifying process inefficiencies, workflow issues, or bottlenecks and contributing to or implementing process improvements
• Ability to work effectively with diverse communities, groups, and individuals

• Minnesota Department of Human Services (DHS) criminal background check will be conducted on all finalists for this position; finalists must pass the DHS background check
• Employee reference checks will be conducted on all…