Donor Account Manager; Marshall, MN

Job Description

Joining the American Red Cross offers the opportunity to manage volunteer engagement and strategic sponsor partnerships for blood drives across multiple locations. The role focuses on attracting, retaining, and scheduling blood drive sponsors and stakeholders, applying creative strategies to meet monthly, quarterly, and annual collection goals.

Support the attraction, retention, and scheduling of potential blood drive sponsors and education of various stakeholders to maximize blood drive success and achieve established monthly, quarterly and annual blood collection goals. Provide support, development, and/or leadership guidance to all volunteers. Will cover Marshall, MN as the central location, Mankato, MD, and NE South Dakota (Brookings, SD).

• Support the implementation of creative strategies to attract, manage and retain potential blood drive sponsors and feeder groups for existing blood drives.
• Support consistent execution of the 12‑week drive management cycle, including working with key stakeholders to ensure sufficient drive sign‑ups are attained and facilitate a quality hand‑off of blood drives between internal stakeholders at the 12‑week timeframe.
• Support the implementation of territory plans in collaboration with strategic business planning to achieve collection goals, increase monthly bookings, improve operational efficiency, and identify new blood drive sponsors.
• Provide routine organizational and operational support to the blood drive coordinator to ensure achievement of collection operation and annual goals and to provide the highest level of customer service to encourage sponsors to grow their blood program with the Red Cross.
• Schedule education programs for blood drive sponsor contact, recruitment committees and volunteers within assigned groups to assist in meeting collection objectives and to comply with all directives, regulations, and local operating procedures.
• Maintain accurate records to provide tracking and statistical data on blood drive sponsor group performance.
• Appropriately utilize tools, technology, and strategy provided by the organization to enhance customer service, efficiency, and productivity.
• Responsible for providing own transportation for business purposes.

• Bachelor's degree in marketing, sales, communications or related field required.
• 1 year of related experience preferred or equivalent combination of education and related experience required.
• Knowledge of group dynamics, direct sales, customer relationship management/maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Good organizational skills and the ability to handle multiple priorities effectively are required. Event planning experience desired.
• Excellent oral and written communication skills, including training and presentation skills, are required.
• A current, valid driver's license and good driving record are required.
• Ability to work on a team.
• Some travel may be required.

Salary range: $68,000 – $72,000. Salary is aligned with the specific geographic location in which the work is primarily performed and may consider skills, experience, and comparison to peers.

Essential functions of the position are performed in a normal office environment with physical requirements. Operational flexibility is required to meet sudden and unpredictable needs. Transportation to sites throughout the region may be required. Ability to use a personal computer and applicable software for sustained periods of time.

• Medical, Dental, Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO:
  Starting at 15 days a year; based on type of job and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401(k) with up to 6% match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance:
  Short + Long Term.
• Service Awards and recognition.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.