Overnight Shelter Advocate

Description Position Summary

The Overnight Shelter Advocate is responsible for providing overnight supervision, direct care, behavior management, and crisis support for youth residing in the shelter. This position helps ensure the safety, security, cleanliness, and overall well-being of residents during overnight hours.

Because residents are typically asleep when this shift begins, the primary focus of this role is to ensure residents remain safely in their rooms, complete required bed checks and documentation, maintain a clean and safe shelter environment, respond to resident needs or emergencies, and assist with morning routines, including waking residents for school.

This position supports Ain Dah Yung Center’s mission by providing a safe, respectful, culturally responsive, and supportive environment for American Indian youth and families.

• Provide direct care, supervision, and overnight support to shelter residents.
• Monitor residents to ensure they are safely in their rooms and following shelter expectations.
• Complete required overnight bed checks according to shelter procedures and documentation requirements.
• Monitor resident health, safety, personal hygiene, behavioral status, emotional status, and overall well-being.
• Respond promptly to resident needs, concerns, or emergencies that arise during the overnight shift.
• Provide crisis intervention, conflict resolution, counseling support, and behavior management as needed.
• Help maintain a calm, safe, trauma-informed, and respectful shelter environment.
• Wake residents for school or other scheduled morning responsibilities.

• Assist with medication administration and related documentation according to agency policy and training.
• Observe and report health, behavioral, emotional, or safety concerns to the appropriate supervisor.
• Support residents with basic needs and routines while maintaining appropriate professional boundaries.
• Follow all shelter procedures related to resident care, mandated reporting, confidentiality, and safety.

• Answer incoming telephone calls and provide housing resources or basic program information as appropriate.
• Receive and document referrals for potential residents.
• Complete resident intakes on an as‑needed basis.
• Communicate relevant referral, intake, or resident information to the appropriate shelter staff or supervisor.

• Complete assigned overnight cleaning duties according to the shelter staff cleaning log.
• Complete and document bed checks according to the shelter staff cleaning log and bed check procedures.
• Help ensure common areas, resident areas, bathrooms, kitchen areas, and other assigned spaces are clean, safe, and prepared for the next day.
• Identify and report maintenance, safety, or facility concerns.
• Follow health, safety, sanitation, and infection control procedures.

• Accurately complete shift notes, bed check logs, cleaning logs, incident reports, medication records, intake documentation, and other required forms.
• Communicate significant resident updates, safety concerns, behavioral concerns, incidents, maintenance issues, and follow‑up needs to appropriate staff.
• Maintain confidentiality of resident, family, and agency information.
• Participate in required meetings, trainings, supervision, and program communication as scheduled.

• High school diploma or equivalent required.
• Experience working with youth, families, shelters, residential programs, human services, behavioral health, social services, or a related setting preferred.
• Ability to work awake overnight hours, Sunday through Thursday, 11:00 p.m. to 7:00 a.m.
• Ability to respond calmly and appropriately to crisis situations, conflict, and resident needs.
• Strong communication, documentation, and problem‑solving skills.
• Ability to maintain professional boundaries and confidentiality.
• Ability to work independently while following established policies and procedures.
• Must be able to pass required background checks and meet all agency and…