Case Management Supervisor

Job Summary

As a Case Manager Supervisor you will supervise a minimum of five case managers, meet with them at least once weekly or as needed, perform audits on case files, lead audit reviews with county representatives and DHS, complete quarterly unit reviews, manage time‑off requests and time cards, serve as the main point of contact for county liaisons, support case managers daily, complete performance reviews and corrective action plans, engage in community outreach, and implement the agency’s racial equity plan.

These duties include culturally‑specific case‑management services for African American, African, Native American, Asian, and Hispanic communities.

Job Type: Full‑Time | Pay: $28.00 - $32.00/hr Based on experience

• Interview potential new hires
• Evaluate employees’ performance
• Coordinate and facilitate use of departmental and community service resources and make appropriate referrals
• Review employee documentation, case notes and CSSPs
• Monitor employees’ progress toward meeting their individual goals
• Consult with departmental staff, other county departments and community service professionals to develop and provide appropriate and timely resources for employees
• Provide crisis intervention for employees
• Investigate complaints of employees’ performance
• Engage and provide outreach to the community regarding the agency and waiver services
• Implement racial equity and culturally specific case‑management strategies for clientele and the community
• Develop techniques and resource materials for employees
• Provide consultation to employees
• Represent the unit/department in committee assignments and interactions with community groups for service provision and program planning
• Develop and provide training to employees and service providers
• Review employee’s case records and complete forms for documentation of service referrals, evaluation of individual outcomes and general case‑management purposes
• Monitor employees’ compliance with individual services
• Provide data used to monitor trends and developments relating to individual and program needs
• Provide problem‑solving consultation to employees, county teams, service providers, and other agencies
• Keep up‑to‑date on DHS and County changes and updates on program
• Write, organize and manage program procedures and policies; review and monitor whether procedures/guidelines are being followed by employees
• Monitor CDCS cases’ budgets and other required documents
• Assign, monitor and close incoming/outgoing case files
• Coordinate/plan coverage for employees on vacation
• Track initial meetings, annual meetings, CSSP dates, 65th birthdays, 6‑month meetings, and annual reassessments for all cases
• Conduct monthly case audits as required by Lead Agency
• Ensure the integrity of all case‑management waiver billing, including prior authorization and compliance with definitions before billing
• Maintain the relationship with Lead County
• Complete quarterly reports for Lead County
• Adhere to Lead County expectations and duties
• Other duties as assigned

• 4‑year degree in Social Work;
  Licensed Social Worker by the MN Board of Social Work or related Bachelor’s degree
• At least two years of full‑time social service experience in the education or treatment of persons from vulnerable populations
• Experience in Elderly Waivers, AC, DD, CADI, BI, and CAC required
• Knowledge of MA, Medicare, and MN Healthcare Programs strongly preferred
• Experience and knowledge of working with the following communities: black/African‑American, East and West African, American‑Indian, Hmong, Karen, and Latino required
• Knowledge of historical racial trauma, cultural responsiveness, restorative practices required

• Ability to effectively communicate in English, written and verbally
• Driver’s license, reliable vehicle with acceptable driving record, proof of auto insurance required
• Willingness to drive own vehicle to perform job duties
• Minimum age 21 years
• Reside in the State of Minnesota

• People‑oriented – enjoys interacting with people and working on group projects
• Adaptable/flexible – enjoys work that requires frequent shifts in direction
• Autonomous/independent – enjoys working with little direction
• Organized – enjoys tracking and detailed planning

• 401K

• Paid Holidays

9:00 AM to 5:00 PM

Physical Demands:
The ability to occasionally lift up to 20 lbs.