Family Support Specialist

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Full Time Non-Management Brittany's Place, St. Paul, MN, US

3 days ago Requisition

Salary Range: $56,160.00 To $62,816.00 Annually

• Sign on Bonus of $600 (Half paid out at 3 months and the other half at 12 months).
• Paid time off (PTO) starting at 18 days annually.
• Life, STD, LTD
• Employee Assistance Program
• 401K company match up to 4%
• 12 paid company holidays

Family Support Specialist:
Build the Bridge Between Families and the Systems They're Navigating at Brittany’s Place Youth Shelter.

180 Degrees believes families deserve clear answers, not confusion, when a young person's life intersects with the system. As a Family Support Specialist, you make sure youth, families, and community members can find real guidance, not red tape, when navigating child welfare, education, Safe Harbor, and the path toward stability.

This role is part builder, part connector. You develop and maintain the online content, tools, and educational resources through website portals, mobile apps, and more that make critical information accessible to families connected to Runaway and Homeless Youth (RHY), Sexually Exploited Youth (SEY), and other system‑involved youth programs. Every resource you build helps someone find their footing a little faster.

This isn't just work behind a screen. You also provide direct, hands‑on support to families connected to Brittany's Place Youth Shelter, building real relationships with caregivers, supporting communication during a youth's stay, and helping guide reunification or transition planning. That firsthand connection is what makes your resources actually work because they're built from real experience, not guesswork.

• Develop and maintain accessible, high-quality educational content and tools across website portals, mobile apps, and other platforms
• Increase access to clear, practical guidance on shelter services, family engagement, and system navigation (child welfare, education, Safe Harbor, and beyond)
• Build genuine relationships with caregivers connected to Brittany's Place Youth Shelter
• Support communication and engagement between families and youth during a shelter stay
• Assist with reunification and transition planning in collaboration with the program team
• Use real family experiences and needs to continuously strengthen and inform resource development

You're equally comfortable building tools and building trust. You believe families deserve clarity, not confusion, during some of the hardest moments of their lives. You're a natural connector who can turn real experience into practical resources. And you want work that's meaningful both behind the scenes and face‑to‑face.

This is a full‑time position, 40 hours per week, onsite at Brittany’s Place. No direct reports rather a direct hand in helping families find their way.

• Bachelor’s degree in social work, social services, psychology, communications, public health, education, or a related field, and two years of experience working with families in crisis, youth or residential services, or navigating social service systems; an associate’s degree and relevant experience may be substituted on a year‑for‑year basis
• Experience navigating or supporting others through systems such as child welfare, education, mental health, juvenile justice, or Safe Harbor
• Experience using basic digital tools and platforms (website content, shared resources, or similar systems) and willingness to learn new platforms
• Valid driver’s license and insurance; dependable transportation for traveling to community partners and events; ability to drive Company vehicle without restrictions.
• Ability to clear a Department of Human Services background study
• Trauma-informed communication and family engagement
• Empathy, boundary-setting, and strengths‑based support
• Ability to translate complex systems, services, and policies into clear, accessible, and practical information
• Ability to…