SMRT Referral Specialist - Human Services Program Specialist 2

SMRT Referral Specialist

Job Class:
Human Services Program Specialist 2

Agency:
Human Services Dept

Job

Location:

St. Paul

Telework Eligible:
Yes

Full/Part Time:
Full-Time

Regular/Temporary:
Unlimited

Who May Apply:
Open to all qualified job seekers

Closing Date: 09/01/2026

Hiring Agency/Seniority Unit:
Human Services Dept / MAPE DHS Central Office

Division/Unit:
Health Care Administration / Eligibility and Access

Work Shift/

Work Hours:

Day Shift / 7:00am - 3:30pm

Days of Work:
Monday
- Friday

Travel Required:

No

Salary Range: $26.89 - $39.22 / hourly; $56,146 - $81,891 / annually

Classified Status:
Classified

Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE

FLSA Status:
Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities:
Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting may be used to fill multiple openings

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

This position exists to fully evaluate, screen, and develop referrals made to the State Medical Review Team (SMRT) in accordance with program policies and procedures, as part of determining eligibility for Minnesota's Medical Assistance ABD programs; ME-EPD, MA-TEFRA, Managed Care Exclusion, Family Support Grant (FSG), Special Needs Basic Care (SNBC), and Home and Community-Based Waivers (BI, CAC, CADI, DD). Under general supervision, this role plays a critical part in supporting initial referral intake by reviewing cases for completeness, program alignment, and prioritization.

As a SMRT Referral Specialist, you'll support clients' access to critical services, collaborate with counties and providers statewide, and contribute to an engaged, mission-driven team.

Primary responsibilities include:

• Assess referrals for expedited status and prioritize those that meet criteria
• Develop and review SMRT referrals from county and tribal agencies to ensure that a SMRT determination is needed, that appropriate and necessary forms are requested, and that cases are directed to the appropriate work queue for further processing
• Communicate with agency partners to resolve issues involving missing or incorrect information
• Provide guidance and clarification about SMRT policies and procedures to clients, providers, and other external partners
• Support internal team operations by assisting with special projects as needed, such as system testing, documentation updates, and workflow enhancements

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

There are two (2) different ways to qualify for this position, and you must have the required work experiences:

One (1) year of experience determining eligibility for disability-related public assistance programs that may require a referral to the State Medical Review Team (SMRT), including Medical Assistance ABD, MA-EPD, TEFRA, Managed Care Exclusion, Family Support Grant, Special Needs Basic Care (SNBC), or Home and Community Based Services (HCBS) Waivers (BI, CAC, CADI, DD);

OR

Three (3) years of experience working with the disability-related public assistance programs for which SMRT evaluates disability, including Medical Assistance ABD, MA-EPD, TEFRA, Managed Care Exclusion, Family Support Grant, Special Needs Basic Care (SNBC), and Home and Community Based Services (HCBS) Waivers (BI, CAC, CADI, DD). A bachelor's degree in a related field may substitute for one (1) year of the required three (3) years of experience.

AND

Experience must demonstrate:

• Experience reviewing, evaluating, and determining completeness and accuracy of eligibility or referral information, including identifying missing, inconsistent, or insufficient documentation and taking appropriate follow-up action.
• Experience working in eligibility, case management, or assessment systems such as METS, MAXIS, MnCHOICES, or similar systems.
• Experience providing excellent customer service by responding to inquiries, explaining complex program requirements in an understandable manner, addressing concerns, resolving problems, and building positive working relationships with applicants, lead agencies,…