Scattered-Site Case Manager

Title:

Case Manager, Scattered-Site

Status:
Full-time; exempt

Location:

Saint Paul, MN

Supervisor:
Scattered-Site Program Manager

Direct Reports:
None

Compensation: $4 7-52,000 annually

Emma Norton Services works with women, children, and families who are on their journey of recovery from homelessness, mental illness, chemical dependency, and other life stressors. Emma Norton Services provides safe, permanent housing in combination with programs and support services, through a housing first and harm reduction model, to provide an environment where victory over homelessness, mental illness, and chemical dependency is possible.

Emma Norton Services is an Equal Opportunity Employer. It is the intent and resolve of Emma Norton Services to comply with the requirements and spirit of the law in the implementation of all facets of equal opportunity and affirmative action. In the recruitment, selection, training, use, promotion, termination, or in any other personnel action, there will be no discrimination based on race, creed, color, religious belief, gender, age, national origin, ancestry, disabilities, marital status, sexual orientation, gender identity, veteran status, genetic documentation, membership or activity in a local commission, status regarding public assistance or any other characteristic protected by law.

Emma Norton Services fully complies with all government requirements for carrying through Equal Opportunity Policies related to the protected classes mentioned above.

The Scattered-Site Case Manager is responsible for providing case management for individuals in the community. The case manager will support individuals with determining and addressing goals, work closely with other staff to ensure effective team communication that promotes client satisfaction, and provide effective services using a client-centered approach.

• Provides in-home case management to individuals in the community
• Tailors individual meetings and case management to promote success and stability through assessing service needs, develops initial goal plans and coordinates services for adult residents within 90 days of participant entry, and in six months increments thereafter
• Provides support with finding and maintaining housing
• Assists clients with establishing and maintaining government benefits and accessing community resources, accompanying clients to initial and/or significant appointments and meetings
• Maintains up-to-date and organized client files through an electronic records system; including documentation of assessment of service needs, service plans and goals, and case notes documenting case management services
• Participates in client intake and move-in processes as needed, focuses on recovery and client-centered care, assists individuals in creating and following harm reduction plans, and resolves crises as appropriate
• Fosters a positive, engaged client community
• Assists the client community with community building skills
• Assists clients with identifying and addressing community concerns/issues
• Assists clients in acquiring necessary resources for move-in; provides landlord-tenant support; identifies opportunities for community integration and development of natural support networks
• Facilitates peer mediation as needed
• Functions as a team member
• Follows through with own job responsibilities and assignments
• Engages in constructive problem solving and conflict resolution, assists other team members in doing the same
• Provides information needed by other team members in a timely and effective manner
• Offers assistance to team members as needed
• Gives and receives feedback to and from team members
• Takes direction from supervisor or manager, and implements team decisions as made
• Participates in staff and team meetings
• Promotes community awareness of Emma Norton Services
• Builds positive working relationships with landlords in Ramsey County
• Attends community meetings as necessary
• Participates in agency efforts to promote a mutually respecting, multicultural environment; participates in training opportunities related to economic, racial and cultural diversity as requested
• Completes and maintains up-to-date…