Child Support Specialist

Position Summary

The current vacancy is in the County Attorney's Office. The eligibility list created by this vacancy may be used to hire other vacancies in the department. This position helps to ensure the financial stability of Minnesota's families through the establishment of paternity and child support orders, the enforcement and modification of child support orders, and the collection of funds that support children and families, and perform related duties as assigned.

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Flexible Workplace

This position is identified under the designation of 'flex work eligible', meaning that the employee can formally opt to be in-office full-time or work a flex schedule in which at least two-days per week are performed in office and other days can be performed in a remote-first environment. Regardless of selection, the position carries expectations regarding on-site responsibilities and will require schedule flexibility beyond the minimum expectations set forth in the county's flexible workplace policy.

Review applications for child support services; determine if there is sufficient information to proceed to enforce an existing child support order or start a new court action and the appropriate jurisdiction to provide services.

Gather financial and confidential information through interviews with custodial and non-custodial parents; explain rights and responsibilities related to parentage and child support.

Locate non-custodial parents in cooperation with custodial parents and computer databases. Help establish paternity through the Recognition of Parentage process or genetic testing and legal action.

Determine recommendations for child support obligations based upon employment status, public assistance status, wage information, and other information, in conformity with Minnesota Child Support Guidelines and other applicable laws, under the direction of Assistant County Attorneys.

Prepare legal documents, including but not limited to, summons, complaints, affidavits, notices and motions, and subpoenas for review and signature by appropriate authority.

Manage a caseload; review information daily provided from computer interfaces and perform work required as a result; communicate with clients in person, by telephone and in writing; communicate on a regular basis with employers and other county or state staff. Research, collect, organize, and analyze information gathered to assist in determine appropriate actions.

Enforce court orders for the collection of basic child support, medical support, childcare support and past due child support (arrears) by monitoring payments and initiating appropriate enforcement actions, including but not limited to, income withholding, suspension of driver's licenses, seizure of bank accounts, suspension of occupational or recreational licenses, and contempt of court actions.

Ensure correct charging on cases by reviewing information including use of the state-wide child support and public assistance computer systems to verify and calculate balances and correct possible errors.

Make referrals for information and services, including self-help legal centers, community-based resources and social service agencies. Educate parents about child support process; and conduct outreach to communities in Ramsey County.

(The work assigned to a position in this classification may not include all possible tasks in this work and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)

Essential Functions:

1, 2, 3, 4, 5, 6, 7, 8.

Education:

Associate's degree.

Experience:

Three years of full-time relevant clerical or client service experience, such as legal services, human services, collections, and bank teller or other financial administrative related positions or equivalent child support or public debt collection experience.

Substitutions:
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