Human Services Coordinator

Accountable To:
Resident Services Manager

Department:
Resident Services (Family Sites) Housing Policy (Hi-Rise)

Band: C

Grade: 4

Subgrade: 2

Come join one of the nation’s highest ranked housing agencies. Be a part of an innovative and creative team of individuals committed to serving the community by providing affordable, quality housing.

The St. Paul Public Housing Agency (PHA) has been serving the community for over 45 years. St. Paul PHA is an independent agency that owns and operates affordable rental housing for low-income families and individuals throughout the City, with subsidies from the U.S. Department of Housing and Urban Development (HUD). The PHA provides approximately 4,273 affordable rental units in hi-rise buildings, townhomes, and scattered site single family and duplex homes.

The PHA administers 5,242 Housing Choice Vouchers, paying over 45 million annually in federal rent subsidies to private owners who rent units to eligible families and individuals with very low incomes.

Mission Statement:

The PHA helps families and individuals with low incomes achieve greater stability and self-reliance by providing safe, affordable, quality housing and links to community services.

The PHA offers a generous employee benefits package. The standard package includes paid vacation and sick leave; eleven paid designated holidays and two paid floating holidays; health and dental insurance coverage; and an employer pension contribution equal to 7% of employee's salary (employee contributes 5%). Additional benefits vary by contract or Supervisory and Confidential (S&C) policies.

Class

Summary:

Incumbents are responsible for assessing and referring resident social service needs; developing a plan of action and referring residents to appropriate services or agencies; advocating for residents; responding to crisis situations; developing and maintaining community networks/relationships and coordinate activities with service providers; working with resident councils; and attending related meetings.

Distinguishing Characteristics:
This is a stand-alone classification. Incumbents perform professional level assistance in assessing and referring resident needs and coordinating either social services or specific program activities with residents.

Position Summary:

Same as above.

Duties:

• Responds to tenant need for human services intervention including: responding to all types of crisis situations such as mental health problems, physical problems, conflicts, domestic abuse, etc.; meeting with individuals and/or groups of residents to resolve conflicts, problem solve; organizing case conferences, coordinating services, participating in interventions, and limited case management (for the purposes of determining appropriate referral source); assessing hardship needs for transfer of residents;
  
  and arranging for onsite crisis intervention and counseling for residents if needed.
• Correctly and timely refers out case management, diagnosing need for social and mental health services appropriately.
• Assists residents to meet obligations of unit and/or yard upkeep including: assessing resident ability, disability, skill and/or motivation to meet housekeeping standards on referral from manager; referring to appropriate agencies or training resources; and developing individual plans to assist resident to be lease compliant in property upkeep
• Assists residents to be lease compliant including: offering assistance, intervention and referral to residents with lease compliance issues; documenting files appropriately with actions taken; responding to resident complaints of non-lease compliance of others; seeking resources for a more supportive living environment when appropriate for residents who cannot live successfully in public housing; and, participating in grievance, court hearings, and commitment hearings to testify about efforts made to resolve problem situations.
• Maximizes new resident awareness of lease obligations, regulations and resources to promote successful tenancy and quality of life by meeting individually with all new residents to assess needs, make referrals, and provide information. Conducts new move in orientation sessions for new residents and promotes participation by all new residents.
• Facilitates coordination among agencies providing services to residents. Works with police and other law enforcement units to provide a safe environment for residents. Works with agencies, organizations, neighborhood groups, advocates, and community issues that…