Pool Coordinator

Salary: $18.00 - $22.00 Hourly
Location : Shoreview, MN
Job Type: Associate
Job Number: 2026.05
Department: Parks & Rec Dept - Aquatics
Opening Date: 03/05/2026

DESCRIPTION

The City of Shoreview is looking for dynamic, high-energy individuals to work part-time as Pool Coordinators at the Tropics indoor water park and Shoreview Community Center. Successful candidates will be able to manage people, tasks, resources and make good decisions.
DUTIES INCLUDE

• Coordinate activities inside the pool area
• Supervise and maintain schedule of on-duty staff (guards and swimming instructors), write daily performance reports, complete new employee orientations, assist in scheduling unfilled shifts, facilitate monthly in-service training for staff
• Interpret and carryout pool policy and schedule for patrons and staff
• Operate and maintain pool systems including daily & weekly maintenance; assist with annual pool shutdown
• Lead staff in-service trainings and orientations
• Perform in accordance with appropriate safety & security standards
• Other duties and special projects as assigned

QUALIFICATIONS

MINIMUM QUALIFICATIONS

• One year customer service experience
• Current Lifeguard certification (Red Cross or Ellis)*
• Available to work non-traditional hours
• 3 months Lifeguard experience
• Must be 18 years of age or older
• Ability to lift and move 50 pounds

DESIRED QUALIFICATIONS

• Additional customer service experience
• Supervisory experience
• Experience with operation of pool filtration systems
• Knowledge of water chemistry
• Pool related certifications (for example, WSI, CPR/First Aid instructor, lifeguard instructor)*
• Pool Maintenance Experience

* Attach copies of current certifications to application.

OTHER

HOURS:

Generally scheduled 10-15 hours per week as Pool Coordinator, including weekends.

• Monday-Wednesday: 5:45 pm - 8:45 pm
• Thursday: 5:30 pm - 8:45 pm
• Friday: 4:45 pm - 8:15 pm
• Saturday: 2:30 pm - 7:30 pm
• Sunday: 2:30 pm - 7 pm

Additional hours are available as lifeguard and swim instructor. Hours may include days, evenings, holidays, after hours pool parties and special events.
Hurry, open until filled!

*** FREE Community Center Membership! **
* Associate employees enjoy a free membership to the Community Center, free parking, direct deposit (required) and uniforms (where applicable).
01

Please assist us in evaluating your skills and abilities by completing this supplemental questionnaire. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from the information included within the application?

• Yes
• No

02

Are you 18 years of age or older?

• Yes
• No

03

How many months of Lifeguard experience do you have?

• No Experience
• 3 months experience
• 6 months experience
• 12 months experience or more

04

If you have lifeguard experience marked above, list the organization(s) where you gained this experience. Otherwise, enter "n/a"
05

This position includes LIFTING AND MOVING large bags of chemicals and pool equipment on a frequent basis, as well as other occasional lifting. Can you lift and move 50 pounds?

• Yes
• No

06

How many years of CUSTOMER SERVICE experience do you have? By customer service we mean answering questions, providing information and troubleshooting problems. Examples: lifeguarding, WSI, cashier, receptionist, food server, front desk, wait staff/host, retail sales, etc. Years of experience should be full-time equivalent.

• No customer service experience
• Less than 1 year experience
• 1 year experience
• 1 - 2 years experience
• 2 - 3 years experience
• 3 - 4 years experience
• More than 5 years experience

07

Please mark the DIFFERENT TYPES of CUSTOMER SERVICE you have experience with. Mark all that apply.

• Assisting customers over the phone
• Assisting customers in person
• Assisting customers under the age of 10
• Working with parents
• Assist special needs groups (leader and chidlren)
• Resolving customer conflicts
• Explaining policies and procedures
• Imposing rules
• Adjusting rules for special situations
• Serving internal customers…