Terminal Operations Coordinator

Position Summary

As a Terminal Operations Coordinator, you will play a crucial role in managing and optimizing the use of common-use terminal assets at MSP Airport. This includes overseeing gate control, ticket counter, and bag claim assignments for both Terminal 1 and Terminal
2. Utilizing advanced technologies such as the Resource Management System (RMS) and other enabling systems, you will maintain a comprehensive understanding of terminal operations.

As the first point of contact for operations and maintenance concerns, you will conduct routine facility and ramp inspections, documenting your findings and ensuring necessary work orders are completed. Responding to service calls and requests from internal and external stakeholders, you will be instrumental in incident response coordination and recovery efforts.

Your responsibilities extend to overseeing the safe, continuous, environmentally responsible, and efficient operation of airport terminal activities, ensuring compliance with all relevant regulations. Operations Coordinators also monitor tenant adherence to published policies and provide various user/tenant services as assigned. This role involves active participation in meetings with both internal and external stakeholders, where you will not only attend but also facilitate discussions.

This is a safety-sensitive position which will require a pre-employment drug screen.

The current shift openings for this role is Wednesday - Saturday overnight from 08:30pm - 07:00am.*

• Please note that shifts can change, this is just the current opening of the team. Also, there is sometimes opportunities for overtime or covering others shifts as needed to accommodate sick time or vacation time of team as this department runs 24/7, 365 days a year.

Applications will be accepted until 3:00 pm on Friday, September 25, 2026.

MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at  or Tekia.

Jefferson.

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.

Supervisory – Reports to assigned Terminal Operations Assistant Manager

Organizational – Extensive contact with other MAC departments including Airside Operations, the Emergency Communications Center, Trades, Field Maintenance and Concessions. Minimal contact with MAC Chairman and Commissioners

External Business – Frequent contact with MAC tenants, airport community, vendors, contractors, Federal Agencies, and other external organizations. This position also includes contact with the general public

• Receive incoming calls for Terminal Operations and Facilities during assigned shift. Engage the on-call personnel as needed
• Allocate and communicate the daily use of all common use gates, ticket counters, baggage handling systems and other common use equipment to airlines stakeholders
• Track use of all MAC common use facilities including gates, ticket counters and baggage handling systems
• Monitor and coordinate daily airport operations to ensure compliance with MAC ordinances and policies
• Communicate with pilots, airline personnel, contracted service providers, TSA, CBP, the public and others
• Respond and conduct initial investigation for incoming service calls
• Monitor activity and use of Terminal 1, Terminal 2, and other assigned areas
• Assist with scheduled and unscheduled utility shutdowns
• Assist with the coordination of various terminal and airport construction projects as needed
• Responsible for monitoring and making…