Warehouse Manager

About the Role

Allegro Home Delivery is a fast-growing third-party logistics company specializing in big and bulky home delivery. We're seeking a dynamic Warehouse Manager to oversee our St. Paul, Minnesota facility operations while building and managing our independent contractor delivery network. This dual-focus role is critical to our success—you'll ensure warehouse excellence while recruiting, training, and managing the contractor fleet that completes our final-mile deliveries.

• Oversee daily warehouse operations including receiving, warehousing, distribution, and maintenance
• Manage warehouse staff and establish optimal operational policies and procedures
• Coordinate inbound/outbound shipments with tracking and documentation
• Maintain inventory accuracy through cycle counts and physical inventories
• Ensure efficient warehouse layout and space utilization
• Uphold health, safety, hygiene, and security standards
• Load and unload merchandise using appropriate equipment and tools
• Perform receiving/scanning functions including serial number tracking
• Handle fragile merchandise with proper care and documentation
• Operate warehouse management systems and maintain accurate data entry
• Manage vehicles and equipment maintenance

• Recruit qualified independent contractors to meet delivery capacity needs
• Onboard and train contractors on delivery protocols, customer service standards, and product handling requirements
• Manage day-to-day contractor relationships including scheduling, route assignments, and performance monitoring
• Ensure compliance with service level agreements and delivery quality standards
• Resolve issues quickly including contractor performance concerns, customer complaints, and delivery challenges
• Build and maintain strong working relationships with contractor network
• Coordinate with contractors on vehicle requirements, equipment needs, and delivery logistics
• Track and report on contractor performance metrics including on-time delivery, damage rates, and customer satisfaction
• Conduct regular check-ins and provide ongoing coaching to improve delivery outcomes

• Liaise with major clients including Electrolux and Peloton, and other retail partners
• Collaborate with routing, customer service, and operations teams
• Communicate effectively with suppliers and transport companies
• Escalate and resolve customer service issues promptly
• Support business continuity during high-volume periods

• 3+ years of warehouse management or lead experience
• Experience recruiting, training, or managing independent contractors, delivery drivers, or field service teams strongly preferred
• Proven track record in logistics or distribution operations

• Expertise in warehouse management procedures and best practices
• Proficiency with warehouse management software systems
• Valid Driver's License
• Forklift Operation Certification (or willingness to obtain)

• Strong organizational and time-management abilities
• Excellent interpersonal and communication skills—essential for contractor relationship management
• Ability to communicate goals, expectations, and feedback clearly to diverse audiences
• Problem-solving mindset with ability to handle multiple priorities
• Understanding of warehouse layout optimization and logistics efficiency

• Experience with Logiwa WMS software
• Background in last-mile or white-glove delivery operations
• Experience managing 1099 contractors or gig economy workers
• Bilingual capabilities (Spanish preferred)

This position requires someone who can toggle seamlessly between warehouse operations and people…