Assistant Security Manager

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, the company provides guidance through all stages of the property cycle, from planning and development to recapitalization or disposition.

Highgate develops diverse portfolios of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, leveraging revenue‑management tools to identify market dynamics, drive out performance, and maximize asset value.

Trade Winds Resort, St. Pete Beach, Tampa Bay, Florida. The property spans 40 acres and includes multiple resort sites.

The Assistant Security Manager supports the Security Manager in day‑to‑day execution of security operations at Trade Winds Resort. The role serves as operational lead on shifts, ensuring security plans and standards are implemented. Responsibilities include incident management, documentation, and escalation, while maintaining high service standards, operational efficiency, and compliance with hotel policies.

• Support the Security Manager in the day‑to‑day execution of all resort security operations across the property.
• Assist the Security Manager in implementing established security strategies, policies, and procedures, while contributing ideas and recommendations to improve safety, efficiency, and guest protection across the resort.
• Demonstrate strong decision‑making skills under high‑pressure situations, ensuring alignment with standard operating procedures (SOPs), business needs, and established policies and procedures.
• Serve as shift‑level operational lead, supervising security officers and ensuring proper coverage of all resort areas.
• Enforce compliance with security SOPs and report any deviations or concerns to the Security Manager.
• Maintain accurate documentation of incidents, accidents, and daily activity logs for review by the Security Manager.
• Respond as first‑line leadership to incidents, emergencies, and guest concerns, escalating complex situations as needed.
• Conduct initial investigations into security‑related incidents and document findings.
• Perform routine patrols of guest areas, public spaces, and back‑of‑house locations to identify safety or security risks.
• Monitor officer performance during shifts and provide coaching and feedback to maintain service and safety standards.
• Assist in scheduling, shift coverage coordination, and attendance tracking for security personnel.
• Accountable for reducing employee turnover, managing payroll within budget, and achieving targeted productivity levels while consistently maintaining high service quality.
• Support guest service efforts by responding to inquiries and resolving concerns in a professional, hospitality‑focused manner.
• Assist in coordinating security coverage for special events and peak occupancy periods.
• Communicate operational updates and escalated issues to the Security Manager in a timely manner.
• Collaborate with other departments to support overall resort safety and operations.
• Attend required briefings, meetings, and training sessions as directed by management.
• Assume other duties and responsibilities as assigned.

• Minimum of 4–5 years of experience in security operations, preferably in a hotel, resort, or hospitality environment.
• Prior supervisory or shift leadership experience required; experience supporting a senior manager or department head preferred.
• Proven ability to make sound, timely decisions in high‑pressure environments while adhering to SOPs, business objectives, and established policies and procedures.
• Strong understanding of security operations, emergency response procedures, and incident management in a guest‑facing environment.
• Ability to support and execute established security strategies, policies, and procedures under the direction of the Security Manager.
• Demonstrated ability to take initiative by identifying operational…