Business Card Support Specialist

• Manage day to day relationships with business credit card customers and their assigned market and handle all oral and written communications that deal with day-to-day issues.
• Develop and maintain procedures and policies for Business Credit Card customers and markets.
• Provide administrative support to the market sales team including assisting with proposals, correspondence/documentation, scheduling, and program oversight and maintenance.
• Setup new customer relationships on processing systems ensuring documentation requirements have been fulfilled.
• Provide guidance and support for a successful setup of the program for customer and ongoing day to day support after setup.
• Work with the business payment solutions teams to complete projects and tasks as assigned.

This role works in a standard office environment and involves extended periods at a computer, regular communication in person and by phone, and occasional lifting of items up to 25 pounds. The Bank will provide reasonable accommodations to enable individuals with disabilities to perform the essential functions of this position.

Regular and reliable attendance and punctuality are required for this position. Must be able to perform the essential functions of this position with or without reasonable accommodation

• High school education or equivalent
• 2 years of banking or administrative experience preferred
• Strong administrative skills
• Proficient use of Microsoft Office products
• Excellent oral and written communication, documentation and presentation skills
• Good people skills to facilitate interaction with responsible entities and ensure implementation with customer and respective affiliate bank
• Ability to understand, document, and work with very complex operational processes and workflows
• Ability to manage multiple and competing priorities on a daily basis in pursuit of business objectives
• Ability to work quickly and accurately, analyze information and make decisions
• Willingness to assume additional responsibilities/duties/projects as they arise