Desk Customer Service Rep​/Office Manager

Office Manager / Customer Service Representative

Rapid Dry LLC | Cottleville, MO
Full-Time | Monday-Friday, 8:30 AM - 5:00 PM (40 hrs/week)

Rapid Dry LLC, a growing water damage mitigation, restoration, and mold remediation company, is looking for an Office Manager / Customer Service Representative to be the friendly, organized backbone of our office. This role is the first voice many of our customers hear - often during a stressful moment like a flooded basement or storm damage - so we need someone warm, calm, and genuinely good with people.

You'll also be the glue holding our day-to-day operations together: routing leads, scheduling jobs, and managing a steady stream of detailed tasks that keep our crews running smoothly. If you're the kind of person who loves checking things off a list, doesn't get rattled by a busy phone line, and is comfortable learning new software, we want to hear from you.

• Answer incoming calls and respond to customer inquiries with professionalism, empathy, and a genuine willingness to help
• Route and schedule incoming leads to the appropriate technician or crew in a timely manner
• Maintain and update customer and job records accurately within the CRM system
• Coordinate scheduling across multiple jobs, technicians, and timelines
• Follow up with customers regarding appointments, job status, and satisfaction
• Manage day-to-day office administrative tasks (filing, data entry, correspondence, supply ordering)
• Assist with preparing contracts, invoices, and other job-related paperwork
• Track and organize multiple small tasks simultaneously without letting details slip
• Communicate proactively with the ownership/management team on scheduling conflicts or customer concerns
• Support marketing or follow-up outreach efforts as needed

• Excellent communication skills with a personable, customer-first attitude - comfortable talking to people on the phone and in person
• Strong organizational skills with proven ability to manage multiple tasks and priorities at once
• Tech-savvy and comfortable learning new software; CRM experience strongly preferred
• High attention to detail - able to handle repetitive, detail-oriented tasks accurately
• Ability to stay focused and follow tasks through to completion in a busy office environment
• Prior office management, dispatch, scheduling, or customer service experience preferred
• Reliable, punctual, and able to work consistent hours, Monday-Friday, 8:30 AM - 5:00 PM
• Positive, team-oriented attitude with a calm demeanor under pressure
• Experience in restoration, construction, home services, or a related trade industry is a plus, but not required

Pay: $1,100.00 per week

• On-the-job training

• Saint Peters, MO 63376 (Preferred)

Work Location:

In person